Gabafiwe Mogoshane
IT Governance, Risk And Compliance Business Analyst
Johannesburg
Summary
PROFILE SUMMARY An enthusiastic IT Governance Analyst with a passion for working in a fast-paced, quality-driven environment. With 10+ years of successful experience within the financial sector, education and training industry with recognized strength in quality, project management, compliance, corporate social investment and leadership. Skilled in Internal Audit, Business Analysis Compliance, Risk Management, External Audit, ISO27001/2,Cobit, Microsoft Azure, Jira and Scale Agile SAFe for Teams. Rational IT Governance with 5+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
3
3
Language
Work History
IT Governance Analyst
Blue Label Telecoms
Johannesburg
03.2023 - Current
- Responsible for monitoring compliance with IT risk policies and procedures as well ensuring that risk exposures are appropriately identified, reported and controlled
- Leading the development and implementation of ISO27001/02 standard
- Executing IT Risk Reporting through dashboards
- Formulating IT Governance Framework and ensuring adherence and compliance to the framework
- Partnering with the Security Governance team to supervise and carry out compliance with the organization's security policies and standards among employees, contractors and third parties responsible for Security Delivery
- Coordinates and tracking all information technology and IT related audits including scope of audits, timelines, auditing agencies and outcomes
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Identified and resolved problems through root cause analysis and research.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Optimized core processes to improve business performance and operational agility.
- Researched and adopted new technologies to add value to existing offerings.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
IT Governance & Compliance Business Analyst
Clientele Life Limited
Johannesburg
03.2018 - 02.2023
- Participating in the development and ongoing maintenance of relevant business continuity policies and procedures
- Ensure that policies and procedures comply with all regulatory requirements
- Conducting internal audits and reviews at regular intervals to ensure that compliance procedures are followed
- Partnering with the Security Governance team to supervise and carry out compliance with the organization's security policies and standards among employees, contractors and third parties responsible for Security Delivery
- Monitoring Change Management for releases/implementations
- Co-coordinating IT Disaster Recovery Testing and Business Continuity Plans
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Executed analysis of risks and identified risk mitigation strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Created dashboards to monitor and track key performance indicators.
Telecommunication Administrator
Clientele Life
Johannesburg
09.2010 - 02.2018
- Conducted user system administration, reporting and support
- Executed system training for sales agents, supervisors and managers
- Handled field maintenance calls and resolved all system faults within the SLA times
- Liaised and assisted with quality assurance tasks and processes
- Administrated all assigned projects and portfolios according to the company's methodology
- Supporting business departments with compliance system related matters.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
Quality Assessor Risk & Compliance
Clientele Life
Johannesburg
03.2008 - 08.2010
- Evaluated calls and critically assessed all correspondence on the digital communication channels in the company
- Effectively implemented intervention strategies to improve the quality of service and improve performance
- Identified areas of development, leading, coaching and management of individual/team performance to satisfy customer needs
- Built and maintained good business relations and direct collaboration with various departments within the company.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Academic Operation Administrator
Rosebank College
03.2006 - 02.2008
- Collected, validated, and distributed information to the HOD's
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and input information into database system.
Education
Bachelor of Science in IT - Information Technology Management
Richfield Graduate Institute of Technology
Johannesburg 06.2023 - Current
Diploma in Business Information Technology - Business Information Technology
Rosebank College
Johannesburg 02.2004 - 11.2006
Senior Certificate (Grade 12 / Matric) -
Thomas Mofolo Secondary School
Johannesburg 01.1998 - 11.2003
Information Technology
Mancosa
Johannesburg 07.2017 - 07.2018
Skills
Information gathering
undefinedAdditional Information
- CV
- Availability: I Month Notice Location: Johannesburg Gender: , Female Race: African
Certification
Certified SAFe 5 Practitioner ( Scaled Agile)
Timeline
ISO 27001 Implementation
07-2023
Bachelor of Science in IT - Information Technology Management
Richfield Graduate Institute of Technology
06.2023 - Current
ISO 27001 Requirements
06-2023
Certified SAFe 5 Practitioner ( Scaled Agile)
04-2023
IT Governance Analyst
Blue Label Telecoms
03.2023 - Current
IT Governance & Compliance Business Analyst
Clientele Life Limited
03.2018 - 02.2023
Information Technology
Mancosa
07.2017 - 07.2018
Telecommunication Administrator
Clientele Life
09.2010 - 02.2018
Quality Assessor Risk & Compliance
Clientele Life
03.2008 - 08.2010
Academic Operation Administrator
Rosebank College
03.2006 - 02.2008
Diploma in Business Information Technology - Business Information Technology
Rosebank College
02.2004 - 11.2006
Senior Certificate (Grade 12 / Matric) -
Thomas Mofolo Secondary School
01.1998 - 11.2003
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