FUZILE MAKHAYA

-Develop and maintain strong relationships with key accounts and stakeholders

- Identify opportunities for new business and create sales strategies to meet customer needs

-Negotiate contracts and agreements related to services, pricing, delivery, and payment terms

-. Prepare and present sales presentations to key accounts

- Monitor key account performance and provide reports to management

- Develop and implement strategic plans to maximize customer satisfaction and sales

-. Review customer feedback and adjust strategies accordingly

-. Manage customer accounts, including order entry, invoicing and collections

-. Work with internal teams to ensure timely delivery of service and products

-. Monitor market trends and competitor activities to identify potential opportunities

• -Working together with customers and accounts managers to provide and process information in response to sale, queries and about products and services information. -Customer orders : Ensure orders and processed accurately and on time, Deliveries - assist with discrepancies, delays relating to deliveries. -Builds a network of effective and meaningful relationships at all levels to maximize business opportunities -Monitoring and proactive reporting including proposals and recommendations for the management team. -Responsible for the overall service delivery, customer support and relationship management of Bridgestone customers -Engage with customers across various functions and multiple levels within their organisations Nationally

• -Field incoming calls and take appropriate action to resolve -Log issues on the customer tracking database and issue ticket numbers to customers -Direct calls to appropriate customer departments to resolve (including deactivation of accounts, requests for refunds, settlement of accounts -Make outgoing calls to provide customer feedback to issues resolved or as required by the technical team

• -Develop clear and effective written proposals/quotations for current and prospective customers -Responsible for the resolution of customer problems and complaints -Coordinates sales effort with the marketing, sales management, accounts and logistics departments to ensure excellent customer service

• -To assist irate DHL priority account clients with all things customer service related with regards to the imports and exports of goods in and out of the country -Prepare quotations -Compile daily and monthly reports on progress and quantity of shipments -Generated POD's for deliveries

• -Convert lead/quotes to sales in terms of the minimum quantity and quality targets that are in place including but not limited to: Minimum monthly premium written Average premium value Nett conversion ratio of quotes to sales Facility quality target -Cancellation ratio

• -Makes outgoing customer calls or cold calls in order to sell products and services -Answers questions about product specifications and pricing