Environmental Science graduate with experience in the hospitality sector as a waiter. Proven ability to contribute creativity and energy to enhance customer experiences. Actively seeking opportunities to advance within the hospitality industry while focusing on personal and professional growth. Committed to driving success and efficiency in organizational operations.
Hi, I’m
Fuze Lee Ngcobo
Waiter
KwaMakhutha,KZN
Summary
Overview
5
years of professional experience
2
Languages
Work History
Circus Circus Galleria Mall
Waiter
10.2021 - Current
Job overview
- Facilitate outstanding customer service through welcoming greetings, guiding order selections, and tailoring menu suggestions to individual preferences and dietary restrictions.
- Optimized handling of high foot traffic, balancing multiple tasks to ensure prompt order taking and accurate food/beverage delivery.
- Ensure flawless table arrangements, preserve tidy workspace, and conduct meticulous sanitization, promptly managing spills to uphold pristine dining environment.
- Coordinating clear dialogue with kitchen team, guaranteeing accurate order transmission, verifying dish quality, and handling special requests.
- Enriching dining experience by actively recommending wine pairings, featuring signature dishes, and boosting revenue to fulfill sales objectives.
- Honored as top 5 waiter for unwavering commitment to exceeding customer expectations at renowned high-end restaurant.
- Facilitated restaurant's financial growth through regular achievement of monthly sales ranging from R100000 to R140000.
- Executed prompt and precise processing of multiple payment methods, ensuring protection of customer confidentiality and data security.
- Handling customer complaints in a professional and empathetic manner, emphasizing feedback, and ensuring exceptional customer satisfaction.
Wynnifreds Café and Shoppeé
Waiter
03.2021 - 09.2021
Job overview
- Delivered exceptional customer service to patrons, ensuring a positive dining experience.
- Efficiently set up tables, took and served food and beverage orders, while effectively recommending and upselling menu items and merchandise from the shop.
- Promoted to the role of trainer after just 4 months, providing guidance and support to new employees.
- Acquired proficiency in cash handling, order entry, and bill closing using the restaurant's system.
- Collaborated successfully with fellow waitstaff and management, fostering a cohesive team environment.
Education
University of KwaZulu-Natal Westville Durban, South Africa
Bachelor of Science from Environmental Science
02.2021
University Overview
Skills
Customer service
Safe food handling
Time management
Attention to detail
Decision-making
Quality control
Table setting
Food and beverage pairings
Salesmanship
Team collaboration
Service prioritization
Menu memorization
Upselling techniques
Complaint resolution
Wine pairings
Reliability and punctuality
Verbal and written communication
Food and beverage service etiquette
Food allergy awareness
Reliable and responsible
References
References
- Circus Circus Galleria Mall
Miss T. van der Merwe
Operator
0618042300
- Wynnifreds Café and Shoppee
Miss N.J. Mathonsi
Senior Supervisor
0767859270
Timeline
Waiter
Circus Circus Galleria Mall
10.2021 - Current
Waiter
Wynnifreds Café and Shoppeé
03.2021 - 09.2021
University of KwaZulu-Natal Westville
Bachelor of Science from Environmental Science