Funzani Rabapane
Vanderbijlpark
Summary
Motivated individual with a strong foundation in customer service and technical support. Embraces challenges while adapting to fast-paced environments, demonstrating a commitment to excellence. Engages in continuous learning to enhance technical proficiency and contribute effectively to team success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
A+ virtual Office Infrastructure Project
EDUVOS
Vanderbijlpark
03.2025 - 04.2025
- Provided user support during system setup, assisting with login issues and basic troubleshooting.
- Gained practical exposure to networking principles and connectivity troubleshooting during system installations.
- Logged system configuration and maintained accurate documentation for support tracking.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Enhanced working relationships by participating in team-building activities.
- Picked up additional tasks to aid team success.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
Data and Support Simulation
Forage Academy
- Analysed customer data and technical complaints to identify patterns, ensuring high levels of attention to detail.
- Communicated technical information to non-technical users.
- Simulated handling customer support cases.
- Demonstrated ability to prioritise and manage multiple support requests.
- Practiced resolving user problems while maintaining professionalism and attention to detail.
Education
Matric (NSC) - Science
VAALPARK ARTICON HOERSKOOL
Free state, South Africa01-2020
HCIS - Cybersecurity
EDUVOS
01-2025
Skills
- Problem-solving and troubleshooting
- Effective communication
- Customer service excellence
- Time management
- Task prioritization
- Attention to detail
- Team collaboration
- Proactive adaptability
- Interpersonal skills
- Dependability and discipline
- Networking expertise
- TCP/IP protocols
- Wi-Fi configuration
- DNS and DHCP management
- Operating systems knowledge
- Windows 10 and 11 proficiency
- Microsoft 365 administration
- Issue identification and resolution
- Technical support (first-line)
- Hardware and software troubleshooting
- System configuration
Additional Information
Valid Driver's license, Willing to learn, and grow in IT Support, easily adaptable, Available Immediately, Squash coach (for high school learners)
Custom Section
- A+PROJECT (VIRTUAL OFFICE INFRASTRUCTER) EDUVOS, 2025-02-01, 2025-04-30, Provided user support during system setup, assisting with login issues and basic troubleshooting., Gained practical exposure to networking principles and connectivity troubleshooting during system installations., Logged system configuration and maintained accurate documentation for support tracking.
- DATA AND SUPPORT SIMULATION (FORAGE ACADEMY), Analysed customer data and technical complaints to identify patterns, ensuring high levels of attention to detail., Communicated technical information to non-technical users., Simulated handling customer support cases., Demonstrated ability to prioritise and manage multiple support requests., Practiced resolving user problems while maintaining professionalism and attention to detail.
Languages
English
Upper Intermediate
B2
Sepedi
Intermediate
B1
Sotho
Intermediate
B1
Zulu
Intermediate
B1
Certification
- Code 8 Driver's Licence
- [Area of certification] certified
Interests
- I play squash, and coach high schoolers at the Vaal Mittal Squash club
- Research
- Part-time Math and Life Sciences tutor
- I completed the Security Analyst course with Tryhackmecom
Accomplishments
- Achieved the AI practitioner and Generative AI for decision makers Learning plan through the AWS Re-start Programme.
- Achieved the top 3 highest achievers award in HCIS
Timeline
A+ virtual Office Infrastructure Project
EDUVOS
03.2025 - 04.2025
Data and Support Simulation
Forage Academy
Matric (NSC) - Science
VAALPARK ARTICON HOERSKOOL
HCIS - Cybersecurity
EDUVOS