HLALISILE NONKULULEKO NOMBUSO CHAMANE
Modderfontein
Summary
Through my work experiences, I have also gained exposure on the management of retail accounts such as Shoprite Checkers Eastern Cape, OK Foods, Usave and Shoprite Checkers KZN and supplier accounts such as Nature's Garden, Dr Oetker, Sovereign Foods, Trumps baking supplies and Southern Oil of which I was supporting client contract requirements, ensuring that operational activities align with agreed service levels and business expectations. This experience has strengthened my ability to engage with various stakeholders, monitor service delivery, and contribute towards maintaining strong client relationships.
I am eager to further engage with key stakeholders across different functions of the business to better understand and enhance the processes that drive efficiency within the business.
I remain committed to expanding my expertise and achieving continued business growth within my accounts or client base.
I assist with comprehensive support to client interactions and operational queries, fostering collaborative relationships across various departments.
I am supporting the onboarding and rollout of Danone product distribution to forecourt retailers across KwaZulu-Natal, assisting with logistics coordination and operational readiness.
Overview
7
7
years of professional experience
Work History
Key Account Specialist
Vector logistics
Linbro Park
01.2023 - Current
- Interact with relevant customer (retail) departments to resolve and manage day-to-day operational queries, which include claim inquiries, non-deliveries, and promotional activity execution.
- Ensuring service levels for clients are aligned with the requirements from retailers such as Shoprite Checkers.
- Managing interactions between customers and Vector at the appropriate level with key Vector departments including Operations, Supply Chain, Finance, and Administration, especially Commercial.
- Manage and report on service levels including analyzing and tabling issues as well as recommended actions or solutions and the implementation of these solutions e.g Project initiations..
- Manage overstocking and compile the necessary reports to drive sales for slow-moving SKUs.
- Build understanding of sales and rate trends by category/product and by customer type for our suppliers.
- Monitor and collate sales performance by suppliers for Shoprite Checkers.
- Manage product and product category take-on and exits; work with VSS; obtain formal sign-off.
- Ensure frequent interaction with VSS and Supply Chain to ensure that information is shared, and cross-functional understanding is maintained about the expectations of the Retail.
- Obtain data and statistics from Supply Chain on SKUs and analyze performance trends on SKUs.
- Monitor new products in conjunction with planning to ensure that no ‘out of stocks’ occur.
- Manage and monitor risky expiry stocks in conjunction with planning.
- Analyze ‘bottom’ slow-moving SKUs and action in conjunction with Planning and Retail.
- Manage customer and channel take-on and exits and analyze customer trends (monitor the ‘tail’).
- Hold Monthly Business Reviews with suppliers to discuss monthly sales and discuss analysis of service levels which must be obtained from the demand forecasters which are based on promotional grids communicated by the retailers.
- Undertake competitive market research regularly.
- Provide input on Retail(Shoprite Checkers)/Vector related projects at the tactical level (e.g. turnaround time on vehicles between depots, improving inbound services).
- Identify areas for efficiency creation and joint projects to improve customer, and Vector, profitability.
- Provide research and data analysis for all proposed projects..
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Support and drive the business core values for clients(Shoprite Checkers and suppliers) and Vector.
- Led quarterly business reviews with key accounts, presenting performance reports and strategic plans.
- Managed and expanded relationships with key accounts, increasing customer retention and loyalty.
- Analysed customer data to identify trends and opportunities for business growth.
Account Controller
SGX Logistics
Pinetown, South Africa
01.2019 - 05.2023
- Closely monitoring the performance of the outsourced network, identifying issues relating to trade, item and depots, provision of efficiency into supply chain processes.
- enabling suppliers to focus on growth and profitability through complying month-end reports and executive summaries indicate sales growth for the principal.
- To ensure Service Level Agreement performance by the depot through tight inventory controls, and to reporting back any deviance from SOP to Team Leaders and Suppliers where applicable.
- I am required to closely manage orders by handling no stocks and failed deliveries (updating where needed), and to ensure Delivery Day alignment.
- Tracking and coordinating all supplier-specific activities, including (but not limited to) conducting order maintenance, following up on suspended orders, and EDI errors.
- Communicating with principals on all order-related issues and finding solutions.
- Maintaining and tracking depot stock issues with suppliers, and appointing action plans to resolve such issues.
- Building and maintain relationships and trust with suppliers.
- Maintain communication with suppliers and resolve conflicts where necessary.
- Conducting on-going logistics reviews and troubleshoot challenges with suppliers.
- Managing product expansion by completing documentation and submitting for loading onto system( Forecast demand communuted through promotional grids by the retailers.)
- Reporting on dead stock, overstocks, and assistance in demand management.
Education
Bachelor of Business Administration - Business Management
University of KwaZulu-Natal
Durban01-2017
Bachelor of Commerce Honours - Supply Chain Management, Advance Supply Chain Operations Management, Strategic Supply, Chain Management and Project Management, Corporate Strategy, Advance Purchasing and Operations Management (Inbound Logistics), Advance Transportation and Physical Distribution, Research Methodology in Supply Chain Management, Supply Chain Management Research Project
University of KwaZulu-Natal
05.2023
Skills
- Analytical skills
- Business reporting skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
- SAP B4HANA
- SAP BW Power BI
- QlikView Business Tool
- Cognos Business Tool
- Relationship Management
- Communication skills
- Market Research
- Project Management
- Project coordination
- Customer retention strategies
- Data analysis
- Sales KPI management
References
- Bathandwa Nguse, Account Executive, SGX Logistics, 082 583 4741
- Luc Kanda, Senior Industrial Engineer, Vector Logistics, 031 244 8600
- Kerry Ann Naude, Customer Executive, Vector Logistics, 082 309 4929
- Bonga Bhengu, Managing Executive Sales and Execution, 083 443 9882
Hobbies and interests
- Hiking
- Reading
- Society activities (Church)
- Jogging
Timeline
Key Account Specialist
Vector logistics
01.2023 - Current
Account Controller
SGX Logistics
01.2019 - 05.2023
Bachelor of Business Administration - Business Management
University of KwaZulu-Natal
Bachelor of Commerce Honours - Supply Chain Management, Advance Supply Chain Operations Management, Strategic Supply, Chain Management and Project Management, Corporate Strategy, Advance Purchasing and Operations Management (Inbound Logistics), Advance Transportation and Physical Distribution, Research Methodology in Supply Chain Management, Supply Chain Management Research Project
University of KwaZulu-Natal