Fundiswayo Diana Hlatywayo-Tshabalala

• Increased efficiency by streamlining filing systems and organizing important documents.
• Collaborated with team members to complete tasks efficiently and meet deadlines.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Purchased and maintained office supplies.
• Developed and maintained courteous and effective working relationships.

• Enhanced patient outcomes by developing comprehensive treatment plans tailored to individual needs.
• Improved care continuity by effectively collaborating with interdisciplinary team members and maintaining clear communication.
• Reduced hospital readmissions by implementing evidence-based interventions focused on relapse prevention and management strategies.
• Streamlined medication management processes by regularly reviewing prescriptions for effectiveness, potential interactions, and side effects.
• Mentored nursing students and new hires, fostering a supportive learning environment that encouraged professional growth.
• Maintained up-to-date knowledge of industry best practices through continuous professional development opportunities and attending relevant conferences.
• Provided crisis intervention services as needed to stabilize patients experiencing acute distress or at risk for harm to self or others.
• Conducted thorough psychiatric evaluations to accurately diagnose mental health conditions and inform appropriate treatment decisions.
• Strengthened relationships with patients'' families by providing ongoing support, education, and guidance throughout the treatment process.
• Coordinated care transitions by establishing discharge plans in collaboration with other professionals involved in the patient''s treatment journey.
• Developed strong therapeutic alliances with patients through active listening skills and empathic understanding of their personal experiences.
• Served as an advocate for patients'' rights by actively engaging in mental health policy discussions and providing expert testimony when required.
• Enhanced professional development of nursing staff by leading training sessions and workshops focused on industry trends, best practices, and emerging treatment approaches.
• Administered medication and treatments to patients to observe and record responses.
• Utilized multi-modal diagnostic tools to diagnose and treat patients with memory difficulties and dementia.
• Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Worked flexible hours across night, weekend and holiday shifts.

• Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
• Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
• Collaborated with interdisciplinary healthcare teams to develop and implement personalized care plans for patients.
• Educated patients and families on health promotion strategies, disease prevention, and self-care management techniques.
• Supported efficient operations during clinical rotations by completing assigned tasks promptly while adhering to established guidelines.
• Exhibited flexibility in adapting to changing priorities within fast-paced healthcare settings while maintaining a high level of professionalism.
• Consistently provided emotional support for patients experiencing stress or anxiety related to their medical conditions or treatment plans.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Worked alongside experienced nursing professionals to learn new procedures.
• Monitored patient vital signs, reporting any changes to experienced nursing staff.
• Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
• Performed regular rounds to check on well-being of patients.
• Utilized therapeutic communication techniques to facilitate patient's optimum level of wellness.
• Assessed care needs of patients and families utilizing nursing process.
• Built rapport with patients and members of patients' support systems.
• Observed patient behaviour and reported changes to nurse in charge for resolution.
• Employed knowledge in growth and development principles to provide care appropriate to age of patients.
• Administered CPR to patients in cardiac arrest following American Heart Association Standards.
• Facilitated patient discharge by providing instructions for home care and follow-up care.
• Evaluated patient histories, complaints, and current symptoms.
• Managed patients recovering from medical or surgical procedures.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Recorded details regarding therapies to keep patient charts updated.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.

• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Developed and maintained courteous and effective working relationships.
• Worked well in a team setting, providing support and guidance.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.

• Enhanced inventory accuracy by conducting regular stock audits and updating records accordingly.
• Collaborated with sales associates to ensure optimal product placement and visibility on store shelves.
• Maintained a safe and clean work environment by adhering to company policies and procedures, contributing to a positive customer experience.
• Increased overall store appearance through diligent attention to detail when arranging merchandise displays.
• Ensured smooth transition during seasonal changes by effectively managing the rotation of stock between storage areas and sales floor.
• Put away received merchandise in designated location.
• Pulled out-of-date, damaged or returned opened items to report to supervisor.
• Added price tags, adjusted signage and built cardboard kits.
• Cleaned and organized sales and stock areas.
• Created seasonal displays to showcase new and promotional merchandise.
• Performed section resets to match new planograms.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Kept work areas neat, clean and free from debris.
• Followed orders precisely for correct items, sizes and quantities.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.
• Improved patient outcomes by conducting comprehensive geriatric assessments and creating tailored care plans.
• Reduced hospital readmissions for elderly patients through diligent monitoring and timely interventions.
• Collaborated with interdisciplinary teams to develop optimal treatment strategies for complex geriatric cases.
• Managed chronic conditions effectively by closely monitoring medication regimens and adjusting as needed.
• Provided education to families and caregivers on managing age-related health issues, promoting overall wellness in geriatric populations.
• Led support groups for patients and families dealing with Alzheimer''s disease and dementia, fostering improved coping skills.
• Streamlined documentation processes by implementing electronic medical records system specific to geriatric care settings.
• Promoted adherence to prescribed treatments by providing thorough patient education on medication usage and potential side effects.
• Ensured continuity of care by maintaining strong relationships with primary care physicians, specialists, and other healthcare professionals involved in the treatment team.
• Contributed to positive organizational culture through active participation in staff development programs focused on improving geriatric nursing practices.
• Prevented complications associated with immobility by designing and implementing individualized exercise programs to maintain strength and mobility in elderly patients.
• Performed physical examination, ordered and interpreted diagnostic tests and documented observations and results in patient chart.
• Maintained accurate patient medical record to comply with policies and regulations and support continuity of care.
• Educated staff, patients and caregivers regarding healthcare issues and treatments to facilitate optimal care plan.

End user computing

Typing skills 40-100 words per minute

Advertising principle and practice

Public relations

Research Methods

Marketing

Office practice

Comminication effectiveness