Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Fundiswa Mbuyisa

Kempton park

Summary

Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.

Responsible Customer service Agent , passionate about delivering outstanding quality and service. Offering 17 years of experience in industry with history of recognition for performance.

Overview

16
16
years of professional experience

Work History

Senior Customer Service Agent

Comair Ltd
09.2006 - 06.2022
  • World Tracer system Management and (BRS) baggage reconciliation system.
  • Monitor and maintain files with Worldtracer.
  • Laison between passanger, Airlines Couriers services and other handling agents.
  • Telephone, walks in and email assistance relating to baggage claims.
  • Listened to individual complaints with open mind and asked detailed questions to understand issues.
  • Stayed current on policies, procedures and standards to offer optimal support.
  • Monitored email to promptly collect and respond to complaints.
  • Compile baggage stats submit to relevant departments management.

LPO Call Centre Agent

Colossal Aviation Services
09.2023 - I currently work here
  • Increased customer satisfaction by offering friendly, helpful and informative customer service.
  • Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
  • Recorded details from customer communications on CRM.
  • Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
  • Recorded details of callers complaints and inquiries and outlined actions taken.
  • Collaborated with other call centre professionals to improve customer service.
  • Update passanger about the status and claim procedures.
  • Follow up on complains escalate to relevant departments.
  • Resolve issues.

Education

Matric - General studies

Sizwe High School
Elandsfontein, Guateng

Skills

  • Problem-Solving
  • Outstanding Customer Service
  • Telephone Skills
  • Complaint Resolution
  • Team Leadership
  • Call Centre Experience
  • Complaint Handling

Accomplishments

  • Recognised by management for leadership behaviours, leading to being appointed Acting Supervisor.

Additional Information

References

Former Comair Station Manager

Nhlanhla Mhlongo 067 152 0327

Colossal Aviation Services Department Manager

Tina Maluleke

072 492 0075

Timeline

LPO Call Centre Agent

Colossal Aviation Services
09.2023 - I currently work here

Senior Customer Service Agent

Comair Ltd
09.2006 - 06.2022

Matric - General studies

Sizwe High School

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Fundiswa Mbuyisa