Fundiswa Majola
Debt Collection Specialist | Negotiation | Customer Care | Data Accuracy
Johannesburg
Summary
Enhance my professional skills in dynamic and fast pace workplace, working in an organization which provides me with the opportunity to improve my skills and knowledge to growth along the organization objective. I have experience as a call center agent. I am able to present in a concise and focused manner including native, and Professional in field of financial recovery, prepared to bring extensive knowledge to new role. Expertise in managing delinquent accounts and resolving disputes efficiently. Known for strong collaboration and adaptability, ensuring team goals are met. Demonstrated skills in negotiation and customer communication.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Debt Collector Agent
SSDA
10.2024 - 12.2024
- Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Demonstrated adaptability by working effectively under pressure while managing a large portfolio of delinquent accounts.
- Enhanced debt recovery rates through the use of advanced collection software, streamlining procedures and improving overall efficiency.
- Enhanced client relations, resolving disputes and clarifying billing issues to ensure timely payments.
Debt collector agent
Nutun mbd
09.2023 - 09.2024
- Ensuring that all debtors information is held on records is up to date and and accurate.
- Offer debit order and explain the benefits of a debit order payment.
- Answering of inbound calls and assisting debtors with queries.
- Making payment arrangements
- Ensure that allocated productivity is achieved.
- Excel experience.
- Negotiate effectively to ensure successful commitments to pay.
Debt Collector agent
Vvm
08.2022 - 08.2023
- Company Overview: Debt collector
- Advise of the total due amount ( arrears and installment due)
- Ensure that allocated collection target is achieved.
- Ensure that allocated productivity is achieved.
- Meet daily KPI targets.
- Negotiate effectively to ensure successful commitments to pay.
- Do follow up's on daily PTP's.
- Ensuring that all debtors information is held on records is up to date and and accurate.
- Offer debit order and explain the benefits of a debit order payment.
- Answering of inbound calls and assisting debtors with queries.
- Debt collector
Customer care call center agent
Merchants Vodacom
03.2020 - 07.2022
- Troubleshooting.
- Educating customers about the product.
- Transferring subscribers to the relevant department.
- Logging service request.
- Doing follow ups on customer queries.
- Updating subscribers details on the system.
- Assist franchise stores with their queries.
Home based care nurse
Zola clinic
08.2019 - 09.2019
- Taking patients vital signs.
- Cleaning wounds.
- Dressing wounds
- First aid
- Maintained a clean, safe, and infection-free environment for all patients in the facility.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care.
- Administered medications accurately, adhering to strict protocols and safety guidelines.
- Enhanced patient comfort by providing compassionate and attentive care.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
Education
Certificate - Professional cookery
Jeppe college
Certificate - Home based care
Humana
Certificate - Entrepreneurship
Seed academy
Certificate - Computer network security
Alison online
Diploma - Digital forensics investigation
Alison online
09.2023 - 09.2024
NQF level 4 - Debt recovery
Nutun learnership
Matric - undefined
Lenz public school
Skills
- Excellent Written and Verbal communication
- Excellent Negotiation skills
- Target driven
- Interpersonal skills
- Attention to detail
Customer relationship management
Performance tracking
Data accuracy
Payment arrangements
Collection software
Negotiation techniques
Debt recovery
Certification
Excalibur 4 Course - Entry Level
Additional Information
Reference
Available upon request
Timeline
RE 5 regulatory examination
06-2025
Excalibur 4 Course - Entry Level
11-2024
Debt Collector Agent
SSDA
10.2024 - 12.2024
Debt collector agent
Nutun mbd
09.2023 - 09.2024
Diploma - Digital forensics investigation
Alison online
09.2023 - 09.2024
Debt Collector agent
Vvm
08.2022 - 08.2023
Customer care call center agent
Merchants Vodacom
03.2020 - 07.2022
Home based care nurse
Zola clinic
08.2019 - 09.2019
Certificate - Home based care
Humana
Certificate - Entrepreneurship
Seed academy
Certificate - Computer network security
Alison online
NQF level 4 - Debt recovery
Nutun learnership
Matric - undefined
Lenz public school
Certificate - Professional cookery
Jeppe college
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