Fumani Masingi
Summary
I'm a disciplined, self-motivated, dynamic and intuitive professional individual who's passionate about interactive design and technology with a desire and willingness to learn more. my ability to instantaneously adapt and improve enables me to creatively develop new problem-solving and conflict-resolution concepts on any given task, I'm a Highly skilled IT support Technician who studied Computer system engineering, specialized in networking, data base, software and hardware(electronics). experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
5
5
years of professional experience
Work History
IT Support Technician
IoT.nxt
Centurion
03.2020 - Current
- I am employed by Iot.nxt where I occupy position of IT support technician. my role is to monitor energy meters and smart batteries, I maintain system, and provide support on software/hardware issues and verify electronic device installation such as raptors, smart batteries, energy meter, rectifier, ect and to offer support to installers who are experiencing technical problems and software issues and I manage over 50 client calls per day
- Respond to support requests from end-users and patiently walk individuals through basic troubleshooting tasks.
- I explain technical information in clear terms to non-technical individuals to promote better understanding.
- i configured hardware, devices, and software to set up work stations for employees.
- I Install well-functioning LAN/WAN and managed servers and IPs.
- i troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- some of my duties include creating support tickets for all IT issues and user requests including finding and implementation of solution
Junior IT Technician
E-bitz engineering solutions
Centurion
01.2019 - 03.2022
- Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs.
- i was employed by E-bitz engineering solution where I occupied the position of junior technician and my duty was to Maintain and repaire technological equipment and peripheral devices such as routers, raptor, printer and other electronic devices
- Conducted daily network backup operations to improve business continuity.
- Verified functionality of hardware and software components through testing.
- Installed and configured hardware and software components as part of desktop and deskside support.
- Installed well-functioning LAN/WAN and managed servers and IPs.
- Troubleshot more 20 hardware and software issues per day, in person, remotely and via telephone.
- Maintained quality assurance and customer satisfaction objectives.
IT Technician Intern
Asolution
06.2018 - 01.2019
- I was employed by Asolution where i occupied the intern position of IIT technician, my duty was to Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Linked computers to network and peripheral equipment.
Education
National Diploma - Computer System Engineering
TSHWANE UNIVERSITY OF TECHNOLOGY
Pretoria11.2019
Skills
- communication skills
- problem solving skills
- Remote System Analysis
- M365 administration and MS Teams end user support
- Cisco networking and configuration
- Networking (LAN and WLAN)
- MCSE, MCSA , N as subject
- C, C#, python, and java
- Diagnosing and Troubleshooting skills
- VPN Configurations
- Switches and Routers
- Network Infrastructure Monitoring
- Hardware Evaluation
- Technical Installations
- Troubleshooting
- Configuring Devices and Networking Systems Integration
Hobbies
•Reading novels
•Playing video games
•Playing soccer
Driver's linces
yes, code 10
REFERENCE'S
• Names : Ian Mnisi
:Company: IoT.NXT
:phone : 0846167252
• Names : Ntrevor Nkuna
: Company: E-bitz electronic engineering solution
:phone : 0739573194
• Names : Tiisetso mphuthi
:Company: Asolution
:phone : 0782624341 / 0734768786
Timeline
IT Support Technician
IoT.nxt
03.2020 - Current
Junior IT Technician
E-bitz engineering solutions
01.2019 - 03.2022
IT Technician Intern
Asolution
06.2018 - 01.2019
National Diploma - Computer System Engineering
TSHWANE UNIVERSITY OF TECHNOLOGY
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