Summary
Overview
Work History
Education
Skills
Certification
References
Training
Timeline
Generic
Fulufhelo Mukwevho

Fulufhelo Mukwevho

Salesforce Consultant
Johannesburg

Summary

I am an ambitious man who is prepared to achieve the desired goals of the job description. I am a dedicated, organized and methodical individual. I am determined and enthusiastic, I have developed good planning & organisational skills and I am confident working independently or as part of a team. I am flexible regarding working hours and I am able to work a range of shifts.

Overview

7
7
years of professional experience
10
10
Certifications

Work History

Business Intergration & Architecture Associate

Accenture
07.2022 - Current
  • Analyzing business needs and translating them into Salesforce solutions to enhance operational efficiency and customer satisfaction.
  • Implementing Service Cloud solutions, including case management, knowledge articles, and customer portals.
  • Developing and implementing AI-driven Salesforce solutions to enhance productivity and streamline case management.
  • Testing Salesforce implementations to ensure high-quality, AI-driven solutions that meet business objectives.
  • Translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
  • Worked closely with cross-functional teams, including business analysts, project managers, and QA teams, to ensure successful delivery of Salesforce projects.

Junior Cloud App Developer

CapaCiti
02.2022 - 06.2022
  • Writing Business Proposals
  • Oral Presentations
  • Css/Html Web Development

Desktop Support Technician Trainee

Mustek(Mecer Inter Ed)
09.2021 - 01.2022
  • Responsible for diagnosing & resolving hardware, software & end user's problems
  • Manage network printing (setup and maintain the printers and other peripherals connected to the network)
  • Acting as the first point of contact for all IT & technical queries
  • Excellent technical knowledge of end-user hardware (Laptops, Desktop Computers, Phones, network Printers)
  • Deploying new hardware, evaluating new software & security risks.

IT Technician

University Of Venda
02.2018 - 08.2021
  • Responsible for diagnosing & resolving hardware, software & end user's problems
  • Providing software, hardware and network support to Students and Staff
  • Provide remote support for client desktop/laptop systems, troubleshoot workstation performance issues
  • Manage network printing (setup and maintain the printers and other peripherals connected to the network), create and manage Microsoft 365/Exchange accounts
  • Grant and maintain access control to both Students and Staff
  • Install and configure workstations per client requests
  • Install and provide support for Business applications
  • Utilize third party vendor support to resolve proprietary issues
  • Assist in managing and maintaining the existing help desk tracking system
  • Update data and tickets as required
  • Providing software, hardware and network support in computer laboratories and lecture halls
  • Manage Active Directory users, ensuring user profiles are set up correctly when moving from one machine to another and setting up distribution groups
  • Install and provide support for business applications for end users as required
  • (Microsoft 365 as well as proprietary software)
  • Acting as the first point of contact for all IT & technical queries
  • Involved in the rollout of software updates and patches
  • Investigate specialist and complex IT support issues
  • Configuring and managing backup & restore procedures
  • Maintaining a wide range of computer hardware and software programmes
  • Excellent technical knowledge of end-user hardware (Laptops, Desktop Computers, Phones, network Printers, Projectors)
  • Deploying new hardware, evaluating new software & security risks
  • In-depth knowledge of Microsoft Windows client operating systems Windows & Microsoft Office up to Office 365.

Education

BSC Honours in Information Technology - Information Technology

Richfield
Johannesburg, South Africa
04.2001 -

Information Technology

University of Venda
Thohoyandou, South Africa
04.2001 -

Grade 12 National Senior Ceicate - Science

Johannes Mulambilu Secondary School
Louis Trichardt, South Africa
12.2010

Skills

Excellent communication skills, both written and verbal

Friendly Attitude & Demeanor

Basic Microsoft AD administrative skills

Strong IT Technical skills

Accelerated Work Readiness: Problem solving and conict management; time management; Eective Oral Com

Ability to read and understand technical manuals

Data migration process management

Salesforce application design

Process eciency improvement

Data accuracy and visibility enhancement

Salesforce user adoption strategies

Knowledge of Salesforce CRM platforms

Certification

Salesforce Certified (Administrator), Salesforce

References

  • Cheryl Mageza, Manager, cheryl.mageza@capaciti.org.za, 0210037579
  • Nnditsheni Mboweni, Helpdesk Support and Training Officer, nnditsheni.mboweni@univen.ac.za, 015 962 9123/ 076 2822 528
  • Uchechukwu Anokurwu, Manager, uche@nalebsolutions.co.za, 071 957 3129

Training

  • Introduction to data science and computational thinking, Completed
  • Business Process Management, Completed
  • Collaboration (Soft Skills), Completed
  • CompTIA A+ Core I, Completed
  • CompTIA N+, Completed
  • Windows 10, Completed
  • Managing Modern Desktops, Completed

Timeline

Business Intergration & Architecture Associate

Accenture
07.2022 - Current

Junior Cloud App Developer

CapaCiti
02.2022 - 06.2022

Desktop Support Technician Trainee

Mustek(Mecer Inter Ed)
09.2021 - 01.2022

IT Technician

University Of Venda
02.2018 - 08.2021

BSC Honours in Information Technology - Information Technology

Richfield
04.2001 -

Information Technology

University of Venda
04.2001 -

Grade 12 National Senior Ceicate - Science

Johannes Mulambilu Secondary School

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Fulufhelo MukwevhoSalesforce Consultant