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Associate Principal Engineer

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An highly skilled Service Desk Engineer with over four years of experience, I specialize in diagnosing, troubleshooting, and resolving complex hardware, software, and network issues across various environments. Renowned for delivering exceptional customer support, I efficiently address technical challenges to minimize downtime and optimize system performance. My expertise includes managing user accounts, performing system maintenance, and providing strong IT infrastructure support to ensure seamless operations. I have a proven track record of driving IT projects and implementing advanced technologies to enhance productivity. Additionally, I am recognized for mentoring junior team members, fostering collaboration, and sharing best practices. With a passion for technology and a commitment to staying current with industry trends, I am dedicated to delivering top-tier technical support to users of all proficiency levels.

Accomplished IT professional with extensive expertise in virtualization technologies, data backup recovery, and hardware troubleshooting. Demonstrates exceptional skills in efficient escalation handling and communication excellence, ensuring seamless operations and customer satisfaction. Proficient in ERP systems, scripting languages, and cloud computing, with a strong understanding of VPNs and cybersecurity practices. Adept at software installation and upgrades, firewall setup and maintenance, and navigating ticketing systems. Committed to continual service improvement and leveraging helpdesk experience to enhance IT support services.
Adaptable professional with strong foundation in problem-solving and customer service, eager to leverage technical aptitude and communication skills in new role. Proficient in troubleshooting and providing technical support, combined with ability to convey complex information clearly. Ready to contribute to positive impact in [Desired Position] role.

Experienced IT and System Administrator with expertise in Windows Server, Active Directory, and Office 365. Skilled in networking and security, including Sophos Firewalls and VOIP systems. Proficient in virtualisation tools such as VMware and cloud management platforms like Jamf and Intune. Demonstrates exceptional customer service with a 5-star CSAT rating, alongside strong troubleshooting capabilities. Adept at data backup management using Veeam and efficient escalation handling within helpdesk environments. Career goal: to leverage technical skills to enhance organisational IT infrastructure while maintaining high standards of service delivery.
Adaptable professional with strong foundation in problem-solving and customer service, eager to leverage technical aptitude and communication skills in new role. Proficient in troubleshooting and providing technical support, combined with ability to convey complex information clearly.

Experienced IT professional with a strong background in Windows 10/11 support, Office 365 administration, and Active Directory management. Proficient in Exchange Online & Hybrid support, SCCM & Intune device management, and network troubleshooting including DNS, DHCP, and TCP/IP. Skilled in VPN and remote access configuration, remote desktop support using TeamViewer and RDP, and imaging laptops/desktops for new users. Demonstrates expertise in ticketing systems such as Freshdesk, Zendesk, and ServiceNow. Adept at printer and hardware troubleshooting, password resets, account unlocks, and basic PowerShell scripting. Known for strong communication and documentation skills with a calm demeanour under pressure. ITIL v3 foundation certified with a solid understanding of the ITIL framework. Career goal includes advancing to senior IT management roles while continuing to enhance technical skills.
Diligent problem-solver with knack for identifying and resolving technical issues through analytical thinking and effective communication. Brings strong skills in troubleshooting and customer service, ensuring seamless IT operations and user satisfaction. Aims to enhance system performance and support end-users efficiently in [1st/2nd line] role.
Proactive problem-solver seeking role as IT Support Analyst. Proficient in troubleshooting technical issues and delivering exceptional customer service. Committed to optimising IT infrastructure and enhancing user experience. Experienced IT professional focusing on support and troubleshooting. Skilled in resolving technical issues and ensuring smooth IT operations through strong problem-solving abilities and in-depth knowledge of various software and hardware systems. Committed to improving user experience and system efficiency.

Fulufhedzani Khorommbi

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First Line Support Engineer

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Higher National Diploma - Information Technology

Bachelor of Science - Computer Science

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First Line Support Engineer

Higher National Diploma - Information Technology

Bachelor of Science - Computer Science

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