FUDALE CHARLES
Head Of Operations
Summary
I'm the Head Of Operations responsible for social media marketing, Telemarketing and digital sales. Managing a number of teams while also managing campaigns from suppliers and ensuring it goes through QC and various Client platforms which ensures the client get a good ROI. I have been in my current role for 10 years and in the sales,customer service and marketing industry for 18 years. I am passionate about everything i do and thrive on delivering in a results based environment. I am diverse and i am able to navigate and assist in all departments as the main goal is always to keep clients happy and build long term relationships while ensuring a brilliant turnover is achieved monthly.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Head of Operations and Social media Marketing
askOsca.com
03.2014 - 10.2022
- Utilized advanced social media knowledge and assisted Social Media Planners
- Collaborated with marketing professionals and creative directors to ensure the brand and mission of the company was honored
- Recruited new clients by managing social media platforms and marketing available listings
- Partnered with marketing teams to maximize the power of social media
- Strategy Development, Daily Community Management, Targeted Advertising Management, Effective Video and Image content creation for clients and in-house, ROI Monthly Report, All operational targets need to be met as per agreement with CEO, Ensure that performance management takes place on Consultant level according to AskOsca's processes, Ensure that all staff reach set KPIs (Daily, Weekly and Monthly), Escalating daily interruptions to CEO, Further systems and product development for agents, Recognizing and highlighting agent development, Resolve escalated customer complaints and queries, in conjunction with the process/script, Ensure the following duties are done daily, Weekly, Monthly, Reporting-Daily/Weekly/Monthly/Quarterly/Annual Reports, Performance & Productivity, Adherence of the P.I.P, Hourly Reports, Attendance, QBR Presentations, Sending assets via email, Team briefings, Weekly POA'S, Maintain clean and tidy cubicles, Adhoc Duties requested by Line Manager
Team Manager
Mweb
02.2011 - 02.2014
- Reporting to the Outbound Sales Manager and responsible for acquiring new customers through the Outbound Sales Call Center and up-selling existing customers to a variety of MWEB Connect products
- Achieve sales targets and objectives, Acquire new customers through outbound calls and/or cold calling and converting it to sales, Up-sell existing customers from narrow band products to a variety of Broadband solutions and/or a combination of various products and services offered by MWEB connect products, Provide exceptional service and product knowledge on a variety of MWEB Connect products, Ensure efficiency with regards to telephony productivity, Ensure that quality assurance is maintained, Compile relevant documentation and ensure accurate completion, Ensure that resolution of customer queries are dealt with in relation to the sales process, Keep abreast with the latest technology and packages on offer via training and own research, Reporting-Daily/Weekly/Monthly/Quarterly/Annual Reports, Performance & Productivity, Hourly Reports, Attendance, QBR Presentations, Team briefings, Weekly POA'S, Leading and driving the team to achieve their daily, weekly and monthly Targets
Education
Diploma -
Wittebomme Secondary School
01.1995 - 05.2003
Social Media Marketing - undefined
Candice King institute
06.2017 - 05.2017
Skills
Agile Project Managementundefined
Personal Information
- Date of Birth: 06/02/1985
- Nationality: South African
- Driving License: Yes
References
- Clint Crowster, askOsca.com, clint.crowster@askosca.com, +27604348184
- Achmat Sasman, Mweb, achmat.sassman@mweb.com/sassman.achmat@gmail.com, +27760634574
Timeline
Social Media Marketing - undefined
Candice King institute
06.2017 - 05.2017
Head of Operations and Social media Marketing
askOsca.com
03.2014 - 10.2022
Team Manager
Mweb
02.2011 - 02.2014
Diploma -
Wittebomme Secondary School
01.1995 - 05.2003
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