Summary
Overview
Work History
Education
Skills
Timeline
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Frikkie Olivier

Product Owner & Delivery Manager
Pretoria

Summary

Experienced professional with a passion for helping others succeed. With a creative and innovative mindset, I thrive on finding unique solutions to challenges. My strong analytical skills combined with my friendly and approachable nature make me an excellent collaborator and teammate.

Throughout my career, I have honed my expertise in various areas, including project management, problem-solving, and effective communication. I have a proven track record of delivering high-quality results while fostering positive relationships with colleagues and clients. My ability to think outside the box allows me to identify opportunities for improvement and drive impactful change.

In addition to my technical skills, I possess a keen eye for detail and a natural curiosity that drives me to continuously learn and grow. I am not afraid to take on new challenges and embrace unfamiliar situations, as I believe they provide valuable opportunities for personal and professional development.

Above all, my friendly and empathetic nature enables me to connect with others on a deeper level and truly understand their needs. I am always ready to lend a helping hand, provide guidance, and support those around me. Together, we can achieve greatness and make a positive impact in our respective fields.

Overview

22
22
years of professional experience

Work History

IT Product Owner

BMW Group
Pretoria
02.2017 - Current
  • Established effective risk management strategies to proactively address potential issues before they impacted project timelines or deliverables.
  • Contributed to revenue growth by identifying new market opportunities and driving innovative product enhancements based on customer needs analysis.
  • Optimized project timelines by effectively coordinating with stakeholders on requirements gathering and scope definition.
  • Developed comprehensive product roadmaps that aligned with overall business objectives and stakeholder expectations.
  • Proactively addressed customer concerns and issues, demonstrating a strong commitment to delivering exceptional products that meet—and exceed—end-user expectations.
  • Implemented Agile methodologies to improve team collaboration and accelerate product development cycles.
  • Monitored key performance indicators to identify opportunities for continuous product improvement and growth.
  • Streamlined development processes for increased efficiency, leading to faster delivery of high-quality products.
  • Fostered strong relationships with external vendors/partners by maintaining open lines of communication throughout all phases of project execution—from ideation to deployment—ensuring seamless integration of third-party technologies.
  • Evaluated competitive landscape to inform strategic decisions regarding feature prioritization, pricing, and positioning.
  • Coordinated successful product launches through meticulous planning, organizing marketing efforts, training sales teams, and providing ongoing support postlaunch.
  • Improved product quality by collaborating with cross-functional teams in designing and implementing new features.
  • Mitigated technical debt by advocating for regular code reviews, refactoring initiatives, and adherence to best practices in software development principles.
  • Enhanced user experience by conducting usability testing and incorporating valuable feedback into product improvements.
  • Mentored junior team members, fostering a collaborative environment that nurtured professional development and growth within the organization.
  • Reduced time-to-market by streamlining communication channels between developers, QA testers, and other stakeholders involved in the development process.
  • Managed backlog prioritization and refinement, ensuring timely completion of high-priority tasks.
  • Nurtured a culture of continuous learning and innovation within the team, encouraging experimentation with emerging tools and technologies to stay ahead of industry trends.
  • Conducted market research to identify new opportunities and target markets.
  • Devised content strategy to effectively engage target audiences.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Mentored local personnel on best practices and protocols to maximize productivity.

Operations Manager

AFDA
Pretoria
02.2015 - 01.2017
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Increased profit by streamlining operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Restaurant Owner

Golden Eagle Spur
Pretoria
08.2009 - 03.2015
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Supervised daily activities of restaurant and 89 employees.
  • Managed payroll, daily deposits, and cost controls.
  • Maintained positive relationships with local community and government officials.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
  • Purchased food and cultivated strong vendor relationships.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Operations Analyst

BMW Group
Pretoria
12.2005 - 03.2009
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
  • Supported supervisor and associated team members to maintain system functionality.
  • Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
  • Created and managed operational databases to store and track data and maintain accurate information.
  • Assessed operational performance to identify areas for improvement.
  • Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
  • Designed plans to improve operations and suggested changes to systems for overall organization.
  • Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
  • Created custom reports and visualizations to support decision-making processes.
  • Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
  • Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
  • Scanned system for frequent technical issues, employing troubleshooting techniques for resolution.
  • Contributed to the successful launch of new products and services through rigorous testing and quality assurance checks.
  • Enhanced customer satisfaction, analyzing and addressing root causes of complaints.
  • Facilitated knowledge sharing sessions, boosting team efficiency and innovation.
  • Developed and maintained dashboards for real-time monitoring of key performance indicators.
  • Streamlined project management processes, improving team collaboration and output.

Project Manager

SAGEM
Abuja
04.2003 - 09.2005
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
  • Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
  • Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
  • Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
  • Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.

Education

High School Diploma -

Afrikaanse Hoer Seunskool
Pretoria
12.1998

Skills

Strategic visioning

Product roadmapping

Data-driven decision making

Business analysis

Competitive analysis

Software development lifecycle

Stakeholder management

Teamwork and collaboration

Problem-solving abilities

Team leadership

Timeline

IT Product Owner

BMW Group
02.2017 - Current

Operations Manager

AFDA
02.2015 - 01.2017

Restaurant Owner

Golden Eagle Spur
08.2009 - 03.2015

Operations Analyst

BMW Group
12.2005 - 03.2009

Project Manager

SAGEM
04.2003 - 09.2005

High School Diploma -

Afrikaanse Hoer Seunskool

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Frikkie OlivierProduct Owner & Delivery Manager