Frederick Holliday

• Performed full restoration of large family home to 5-bedroom guesthouse over period of 18 months, scope of renovation: 5 on suite bedrooms, out building with wellness, Pool, sauna & Jaccuzzi facilities.
• Worked flexible hours across night, weekend and holiday shifts.
• Marketing, launching website, staffing, supplier contracts, managerial duties, booking and admin, increasing guest bookings year on year
• Bookkeeping and payroll, 5 staff
• Performed with day-to-day operations, working efficiently and productively with all team members.

• Supported clients with business analysis, documentation, and data modeling
• Renegotiated outsourcing contracts to save considerable costs
• Integrated technology and business operations to identify targeted solutions to customer issues

Startup process and implementation of own business

• Business analysis & feasibility for finance loan, staffing and training
• Team of 6 persons
• Main client segment was Expat community in and around Brussels
• There were 37 SLA contracts signed as well as casual seasonal jobs
• Scope of work: Planning and executing entire gardens (layout, plants, fencing) merging into SLA for maintenance contracts., Presales and Development Coordinator for UNIX Office Application Software, Optical Archiving Systems, QA for DMS on various Hardware platforms
• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.

• Led children in creative, athletic, and educational activities while maintaining safe and orderly group
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
• Developed age-appropriate activities and crafts to engage children

• Performed Support and Technical Management in Sales process of e-Business Solution for US Pharmaceutical Industry startup, e-portal for procurement on SAP systems, screening of suppliers and clients for pilot project for D-A-CH German speaking region)
• Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
• Utilized creative problem-solving skills to overcome technical challenges in sales process.
• Managed potential new business clients with presales activities, performing presentations, targeted documentation, project implementation structure

• Managed research, analysis and development of Corporate Intranet
• Performed roll-out” implementation for French IKEA Stores
• Managing internal and external resources in project team, budget and reporting to project owner
• Planned, designed, and scheduled phases for large projects.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Met project deadlines without sacrificing build quality or workplace safety.

• Implementation, Upgrade and Support to European Point-of-Sales Project
• Coordination of German, Austrian and Swiss store projects from Swedish HQ, managing team resources for the “Roll-Out” of 40 Stores
• Infrastructure Management, Training Customer Helpdesk
• Monitoring of progress, reporting back to Project leader
• Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.

• Technical Customer Services 3rd level Competence Center, Main Frame Communication Networks, LAN, WAN, FDDI
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Documented system configuration, mapping and processes.
• Implemented networking and server changes to meet client budgets and needs.
• Checked for accuracy and functionality during implementation of new systems