Frederica Jegels
Cape Town
Summary
I am an energetic and motivated individual that is hard-working, reliable and flexible. My ability to work with people is phenomenal and I have the ability to work under pressure. I have exceptional communication and problem-solving skills, dedicated to providing high-quality service and enhancing customer satisfaction. Seeking to utilize my expertise in the Aviation industry to create memorable customer experiences.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Data Capturer
Labour Flow Agency
Cape Town, Western Cape
06.2019 - 07.2021
- Data Management: Created spreadsheets to track customer information and orders, boosting order processing efficiency by 20%.
- Digital Transition: Transferred hard copy data to a digital database, improving accuracy and reducing retrieval times by 30%.
- Information Updates: Regularly updated customer records, enhancing communication and contributing to a 15% increase in customer satisfaction.
- Data Security: Performed regular database backups, ensuring the security of critical information and supporting business continuity.
Sales assistant
Soho Clothing Store
Durban, KwaZulu-Natal
08.2016 - 06.2017
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Demonstrated products effectively leading to increased sales conversions.
- Monitored trends in consumer behaviour with keen attention to detail.
- Offered personalised shopping advice to enhance customer experiences.
Education
Certificate of Higher Education -
Bellville South High School
Cape Town, Western Cape 01.2002 - 11.2007
Cape Town Future Flyers Aviation College - Safety Emergency Procedures training, AVMED, Slide Jumps, Dangerous goods, Fire Fighting, CRM
Future Flyers
07.2024 - 08.2024
Skills
Effective time management
Confident decision making
Passion for customer service
Outstanding communicator
Emotional resilience
Timeline
Cape Town Future Flyers Aviation College - Safety Emergency Procedures training, AVMED, Slide Jumps, Dangerous goods, Fire Fighting, CRM
Future Flyers
07.2024 - 08.2024
Data Capturer
Labour Flow Agency
06.2019 - 07.2021
Sales assistant
Soho Clothing Store
08.2016 - 06.2017
Certificate of Higher Education -
Bellville South High School
01.2002 - 11.2007
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