FRAYMOND NGWENYA
IT Infrastructure & Systems Administrator
Benoni
Summary
Results-driven IT Infrastructure and Systems Administrator with over 7 years of experience in delivering comprehensive enterprise IT support, infrastructure management, and cybersecurity operations. Expertise includes Microsoft 365 administration, Windows Server environments, virtualization, and robust network infrastructure, effectively managing over 500 devices and supporting up to 220 users. Proven track record in implementing secure and scalable IT systems, leading cloud migration initiatives, automating operational processes, and enhancing system performance and security posture. Proficient in managing hybrid IT environments while ensuring alignment with operational and security best practices to deliver critical business infrastructure solutions.
Overview
8
8
years of professional experience
8
8
Certificates
3
3
Languages
Work History
IT Infrastructure & Systems Administrator
Osprey Technologies
Johannesburg
02.2019 - Current
- Administer Microsoft 365 environments including user provisioning, access control, and security configuration.
- Manage Windows Server infrastructure and performance monitoring.
- Configure and maintain firewall and endpoint security solutions.
- Perform system backups and disaster recovery using Redstor, Vembu BDR, and Windows backup solutions.
- Provide remote and onsite technical support for networking, hardware, and software systems.
- Manage user onboarding and identity access controls.
- Support ERP systems including Syspro troubleshooting and maintenance.
- Implement system updates, patch management, and security compliance processes.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Completed reports detailing network and systems performance and downtime issues.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
Information Officer
Tsorotso San Development Trust
Bulawayo
01.2018 - 06.2018
- Managed data entry, reporting, and information records.
- Improved documentation processes and data accessibility.
Education
Google IT Support Professional Certificate -
Coursera
California, United States11.2024
IBM Cybersecurity Analyst -
Coursera
California, United States11.2024
Microsoft Cybersecurity Analyst -
Coursera
California, United States11.2024
Project Management -
University of Colorado Boulder
Coursera11.2024
Project Management Principles & Practices -
University of California Irvine
Irvine, United States11.2024
Certificate in Media Studies -
Alison
Alison Online01.2020
Mobile Reporting for Journalists -
Interlink Academy
Germany01.2018
Skills
Management of Kaseya RMM and NinjaOne
Technical support & Helpdesk support expertise
Project Management: JIRA, Microsoft Project, Trello, Asana
Network troubleshooting & Remote Access
Hardware and software installation
Network administration & Windows administration
Server maintenance, management & System monitoring
Backup management & Disaster recovery
Patch management & Program installations
Incident management & IT documentation
Hardware troubleshooting & Performance testing
System upgrades & System updates
Accomplishments
- Led enterprise OneDrive migration projects for major corporate clients including KAS Africa (220 users), Foodserv Solutions (180 users), Naiker Mahlangu Attorneys, and Primo Executive Cars.
- Designed and implemented Hyper-V server environments and managed virtual infrastructure across multiple client environments.
- Deployed and maintained multiple Windows virtual machines improving infrastructure scalability and performance.
- Implemented and managed local and cloud backup strategies using Redstor, Vembu BDR, and Windows Backup solutions across environments supporting 500+ devices.
- Installed and configured enterprise network infrastructure including Planet, TP-Link, and UniFi access points and routers.
- Diagnosed and resolved complex network issues involving switches, fibre connectivity, and WiFi load balancing.
- Improved cybersecurity posture through automated daily and weekly security scans using Bitdefender GravityZone.
- Implemented ransomware detection and mitigation processes using Kaseya and backup security tools.
- Automated endpoint patching and system updates across 500+ devices using Kaseya RMM.
- Developed IT Standard Operating Procedures to improve service delivery and operational consistency.
- Implemented Microsoft 365 security policies for OneDrive, SharePoint, and email environments.
- Supported firewall configuration with working knowledge of WatchGuard environments.
Certification
Google IT Support Professional Certificate — Coursera (2024)
Timeline
IT Infrastructure & Systems Administrator
Osprey Technologies
02.2019 - Current
Information Officer
Tsorotso San Development Trust
01.2018 - 06.2018
Google IT Support Professional Certificate -
Coursera
IBM Cybersecurity Analyst -
Coursera
Microsoft Cybersecurity Analyst -
Coursera
Project Management -
University of Colorado Boulder
Project Management Principles & Practices -
University of California Irvine
Certificate in Media Studies -
Alison
Mobile Reporting for Journalists -
Interlink Academy
Languages
English
Bilingual or Proficient (C2)
Isizulu
Bilingual or Proficient (C2)
IsiNdebele
Bilingual or Proficient (C2)
CORE COMPETENCIES
- IT Infrastructure & Systems Management
- - Windows Server Administration (2012–2025)
- - Virtualisation (Hyper-V)
- - Microsoft 365 & Cloud Services Administration
- - Network Infrastructure Management
- - Endpoint & System Management
- IT Operations & Service Delivery
- - IT Service Management (ITSM) & SLA Support
- - Incident, Problem & Change Management
- - End-User Support & Technical Escalation
- - Remote Monitoring & Management
- Business Continuity & Security
- - Backup & Disaster Recovery Solutions
- - Cybersecurity Operations & Risk Mitigation
- - Identity & Access Management (IAM)
- - Security Monitoring & Vulnerability Management
- - Security Best Practices & Compliance Support
- Process Improvement & Automation
- - Workflow Automation (Kaseya RMM)
- - IT Standard Operating Procedures (SOPs)
- - Process Improvement & Operational Efficiency
- Project & Technical Delivery
- - IT Infrastructure Implementation
- - Microsoft 365 & OneDrive Migration Projects
- - System Deployments & Upgrades
- - Multi-Project Coordination (JIRA, Agile Practices)
- Stakeholder & Client Support
- - Client Relationship Management
- - Vendor Coordination
- - Technical Documentation & Reporting
- - User Training & Knowledge Transfer