FRANZ LEVY

• Generated reports detailing findings and recommendations.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into database system.
• Prepared weekly employee work schedules to meet operational needs.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Updated customers and senior leaders on progress and roadblocks.
• Managed life cycle replacement of hardware and software.
• Implement and maintain server environments.
• Configure and maintain Unifi networks
• Configure and maintain 3cx voip systems
• Configure and maintain Mimecast environments
• Administer Office 365 environments - Plan migrations from external exchange to office 365

Technology experience:

• Server 2012 - 2022
• Veeam backup and Replications
• Setup of DR sites
• Unifi networks
• Mimecast
• Office 365
• Cove backup
• Ninja RMM
• Sophos
• Fortigate
• Cpanel
• Sendmarc
• Windows 7 - 11
• 3cx
• Basic Networking
• Remote desktop services
• Migrations - server and exchange
• Trellix AV
• Bit Titan
• 
  

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Built, repaired and installed computer-related hardware based on deployment procedures.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Resolved customer complaints in professional and timely manner.
• Created and developed billing reports
• Created and developed service delivery reports
• Conducted meetings with clients to ensure sufficient service delivery
• Monitored systems in operation and quickly troubleshot errors.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Set up and administer server and networking systems and configurations.
• Generated reports to track performance and analyze trends.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Managing staff and planning roaming technicians days

Technology experience:

• Server 2012 - 2019
• Unifi Network
• Office 365
• Veeam
• Mimecast
• AD DS
• DNS
• DHCP
• Nable Backup
• NinjaRMM
• Sophos
• Cpanel
• Domain hosting platforms

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Used ticketing systems to manage and process support actions and requests.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Monitored systems in operation and quickly troubleshot errors.
• Documented support interactions for future reference.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Researched product and issue resolution tactics to address customer concerns.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Installed and configured operating systems and applications.
• Created user accounts and assigned permissions.
• Researched and identified solutions to technical problems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured and tested new software and hardware.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Monitored system performance to identify potential issues.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Tested new software and hardware prior to deployment.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Researched and identified solutions to technical problems.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Patched software and installed new versions to eliminate security problems and protect data.
• Installed and configured operating systems and applications.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Maintained office PCs, networks and mobile devices.

• Managed servers, troubleshooting and installation of tills and POS systems, installation of Windows and Linux-based systems, installation of printers, installation of NVRS/DVRS and Hikvision cameras, maintenance of platform scales, installation of clock machines.

• Installing and troubleshooting Nashua printers, daily maintenance of Nashua clients, installation of NVRS/DVRS and cameras, installation and setup of clock machines.