Sports
Frans Oupa Mkhabela
Store Manager
Atteridgeville ,GP
Summary
Dynamic Store Manager with proven success at Cashbuild Ltd, enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in inventory management and loss prevention, I implemented strategies that reduced shrinkage significantly while fostering a culture of excellence and accountability among staff, driving improved performance and customer loyalty.
Overview
5
5
Languages
3
3
Certifications
8
8
years of professional experience
Work History
Store Manager
Cashbuild Ltd
01.2017 - 03.2025
- Managed daily store operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on product knowledge and sales techniques, enhancing team performance.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Analyzed sales trends to optimize product placement and maximize revenue opportunities.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Saulridge Secondary School
Atteridgeville Skills
Customer service
Customer relations
Store operations
Team leadership and coaching
Inventory management
Store merchandising
Shift scheduling
Employee training
Operations management
Supply ordering
Policies and procedures
Staff management
Certification
Introduction to Management Skills
Interests
Cooking
Hiking
Additional Information
Hobbies
1.Reasing Books
2.Listening To Music
3.Exercising
Timeline
Store Manager
Cashbuild Ltd
01.2017 - 03.2025
Performance Management Skills
07-2015
Manage Operational Performance Skills
04-2015
Introduction to Management Skills
03-2015
High School Diploma -
Saulridge Secondary School