Job Search Status
Open to workDesired start date: Immediately
Open To Work
Franklin Meiring
Supervisor
Cape Town,WC
Work Preference
Summary
Dynamic Debrief Supervisor at Henties Juice Cape with a proven track record in enhancing team performance and safety compliance. Expert in staff management and complex problem-solving, driving efficiency improvements and waste reduction. Adept at mentoring and motivating employees, fostering a goal-oriented environment. Skilled in policy development and risk management, ensuring operational excellence.
Overview
22
22
years of professional experience
Work History
Debrief Supervisor
Henties Juice Cape
11.2021 - Current
- Assisted team in daily operations and ensured compliance with safety protocols.
- Supported staff training on operational procedures and company policies.
- Monitored workflow to identify areas for efficiency improvements.
- Collaborated with team members to maintain high standards of service quality.
- Engaged in problem-solving activities to resolve customer issues effectively.
- Documented incidents and maintained accurate records for future reference.
- Participated in inventory management and stock organization tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Returns Supervisor
Clover SA
11.2003 - 10.2021
- Oversaw daily returns operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on efficient return processing techniques.
- Analyzed return data to identify trends and implement process improvements.
- Collaborated with cross-functional teams to resolve customer inquiries related to returns.
- Conducted regular audits of return transactions for accuracy and adherence to guidelines.
- Developed training materials to enhance team knowledge of returns processes and systems.
- Managed inventory control for returned items, optimizing storage and tracking systems.
- Coordinated with warehouse staff to ensure timely processing of returned items, resulting in reduced backlog.
- Facilitated communication between departments to streamline the returns workflow process.
- Analyzed return data to identify trends and areas for improvement, informing management decisions on product development and customer service tactics.
- Monitored employee performance closely, providing constructive feedback regularly to foster continuous improvement within the team.
- Served as a liaison between the returns department and other areas of the company, fostering cross-functional collaboration that led to better problem-solving and process optimization.
- Maintained accurate records of all returns transactions, ensuring compliance with company policies and regulatory requirements.
- Drove innovation in the returns department by researching and implementing new technologies or tools to improve efficiency and customer satisfaction.
- Unloaded, inspected, and stored damaged and returned products.
- Contributed to cost savings by identifying opportunities for reducing waste in the returns process without compromising customer satisfaction levels.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in [Software] inventory tracking system.
- Reduced product loss by [Number]% over [Number] years by maintaining secure environment and workflows.
- Maintained company processing standards across [Number] product lines.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Bridgton Secondary School
Oudtshoorn, South Africa12-1995
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Complex Problem-solving
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- [Software] experience
- Waste reduction
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Policy and procedure development
- Risk management
- Problem-solving
- Time management
- Excellent communication
- Adaptability and flexibility
- Reliability
Timeline
Debrief Supervisor
Henties Juice Cape
11.2021 - Current
Returns Supervisor
Clover SA
11.2003 - 10.2021
High School Diploma -
Bridgton Secondary School