Francois (French) Du Toit
Branch Manager
Newlands
Summary
Dynamic Branch Manager with a proven track record at Battery Centre Newlands, enhancing customer satisfaction and driving sales growth through effective relationship management and staff development. Skilled in operational reporting and conflict resolution, I consistently exceed performance targets while fostering a high-performing team culture. I am a highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Branch Manager
Battery Centre Newlands
03.2025 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managing Staff
- Stock Orders
- Hiring of new staff
- Oversee daily operations for streamline efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Branch Manager
Battery Clinic
11.2021 - 02.2025
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Sales Manager
Shoprite Store
04.2016 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
Education
NQF Level 5 Retail Management
Johannesburg, South Africa11-2017
High School Diploma -
Carletonville High School
Carletonville, South Africa 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Coaching and mentoring
Employee development
Performance reviews
Team player
Customer relationships
Staff management
Work prioritization
Team supervision
Operational reports
Staff supervision
Excellent work ethic
Strong team-builder
Interviewing and hiring
Staff training
Proficient in MS office
Attention to detail
Staff development
Friendly
Verbal/written communication
Approachable
Staff recruitment
Conflict resolution
Relationship management
Reliable
Strong interpersonal skills
Reporting
Multi-tasking
Timeline
Branch Manager
Battery Centre Newlands
03.2025 - Current
Branch Manager
Battery Clinic
11.2021 - 02.2025
Sales Manager
Shoprite Store
04.2016 - 12.2019
High School Diploma -
Carletonville High School
04.2001 -
NQF Level 5 Retail Management