Francois Wasserman
Cape Town
Summary
Dynamic Golf Pro Shop Manager at Bellville Golf Club with expertise in employee training and performance analysis. Successfully implemented loss prevention measures, enhancing asset protection and driving revenue growth. Proven ability to foster customer relationships and deliver exceptional service, while staying ahead of industry trends and technology advancements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Golf Pro Shop Manager
Bellville Golf Club
05.2023 - Current
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Conducted regular performance evaluations of staff members identifying areas for improvement.
- Stayed up-to-date with current golf technology advancements offering expert advice for players looking to improve their game.
- Ensured compliance with all safety regulations by maintaining a clean and hazard-free work environment.
- Oversaw daily operations of the pro shop, including opening, closing, cash handling, and scheduling staff shifts.
Cashier
Bredasdorp SuperSpar
05.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Golf Pro Shop Assistant
Bredasdorp Golf Club
11.2017 - 01.2018
- Managed club rental program, ensuring availability of quality equipment for visiting golfers.
- Stayed up-to-date on industry trends and new product releases, enabling informed recommendations for customers seeking the latest golf technology.
- Assisted in the planning and execution of seasonal sales events, attracting a larger customer base and increasing overall pro shop revenue.
- Provided expert club repair services, prolonging the life of customer''s equipment and enhancing overall satisfaction with the pro shop offerings.
- Tracked pro shop performance metrics, identifying areas for improvement and implementing necessary changes.
Education
Bachelor - Human Movement Science
NWU
PotchefstroomNational Diploma - Golf Coaching And Business Management
The Golf School Of Exellence
Cape Town12.2023
Skills
Employee training
Merchandising strategies
Marketing and promotions
Performance analysis
Microsoft office
Teamwork and collaboration
Customer service
Problem-solving abilities
Decision-making
Adaptability and flexibility
Certification
First Aid Level 1
Timeline
Golf Pro Shop Manager
Bellville Golf Club
05.2023 - Current
Cashier
Bredasdorp SuperSpar
05.2020 - 11.2020
Golf Pro Shop Assistant
Bredasdorp Golf Club
11.2017 - 01.2018
Bachelor - Human Movement Science
NWU
National Diploma - Golf Coaching And Business Management
The Golf School Of Exellence