Francois Victor

• Drive change management in fixing issues—enabling smooth fixes, minimize disruption, and support business continuity.
• Work with vendors on issues outside of internal scope, pushing for rapid, effective resolutions.
• Inter-departmental work to identify patterns in incidents and avoid them.
• Be proactive problem management—spotting risks early and fixing them before they escalate.
• Implement QA checks to enforce configuration consistency and prevent system drift.
• Lead post-incident reviews, bringing together teams to identify root causes and offer solutions of lasting quality.

• Network Change Implementation

Implemented temporary and permanent alterations to network solutions for diagnostics, pre-sales analysis, and billable occasions (e.g., conferences). Provided bandwidth upgrades, IP access-list changes, and QoS configurations.
Ensured minimal disruption and optimal performance during change windows.

• Post-Implementation Network Audits

Conducted strict audits to verify project delivery against signed proposals and solution designs.
Verified solution alignment, performance metrics, and monitoring/alarming mechanisms.
Evaluated platforms including VPN Fiber, VPN Microwave, DIA, ADSL, LTE, VSAT, Vodacom Hosting, Shared Firewall, and IP Talk.

• Special Investigations & Re-Audits

Conducted investigations into repeat client problems and senior management escalations.
Diagnosed root causes and took corrective action to stabilize client environments. Provided both temporary and permanent solutions to achieve long-term reliability.

• Reporting & Documentation

Generated monthly reports of team activities, audit results, and implementation of changes.Analyzed and presented findings to leadership for ongoing improvement and strategic planning.