Francois Swanepoel
Pretoria
Summary
Experienced IT Operations Manager with a strong track record of success in leading and growing organizations. Skilled in strategic planning, financial management, and team development. Proficient in identifying opportunities and implementing practical business strategies with a commitment to staying informed about the latest trends, technologies, and best practices.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Porcupine Union
Porcupine Union
11.2020 - Current
- IT service management with a focus on ITIL as a standard.
- Cybersecurity and ITGRC(Governance, Risk and compliance) – POPIA, GDPR, EIOPA IT Infrastructure Management in a private and public cloud (AWS, Azure, GCP and HPE).
- Client Contact Center and Telephony – On Prem and in the cloud.
- DEVOPS, responsible for the release and change process within the SDLC
- Strategic direction and leadership
- ICT budget/finances and reporting
King Price Insurance IT Operations Manager
King Price Insurance
03.2019 - Current
- Overall responsibility for setting strategic direction of local and regional IT department, full accountability for ICT budget/finances and reporting, ensuring that systems, services and infrastructure are running reliably and secure
- Represent department on ICT Steering Committee (Board Committee) and external stake holders, reporting to Group CTO
Norcros SA, Johnson Tiles/Tal/Tile Africa Group IT Manager
Norcros SA, Johnson Tiles/Tal/Tile Africa
01.2014 - 02.2019
- Overall responsibility for managing all IT related technology/operational activities, business analytics and network security processes at 40 sites (retail stores, manufacturing plants and distribution centres) throughout South Africa, Namibia and Botswana
- Led/mentored a team of 18 with performance reporting to COO Provided direction and support for IT solutions that enhance mission-critical business operations, led stakeholder communication regarding project goals/progress, drove brand development and translated technical specifications into detailed product requirements Managed tender processes for multiple projects, including MPLS network, ERP and office automation Ensured alignment of IT strategy to overall business strategy and migrated Exchange mail server to Microsoft Office 365 for 600 mailboxes
Infotech (Pty) Ltd Solutions Architect
Infotech (Pty) Ltd
02.2012 - 12.2013
- Lead the implementation of multiple projects for the H.A.S.S
- Group (EarInstitute, Eduplex, Phonak SA) and delivered on-site IT technical support for multiple customers
- Simplified/optimised data network architecture, developed and evolved the consumer facing, multi-channel road map for desktop, mobile and mobile web applications Led bi-weekly planning meetings to develop strategies and define project goals, drove communication with stakeholders regarding product goals/progress and translated technical specifications into detailed product requirements
Various Clients/Contracts Information Technology Consultant
11.2009 - 01.2012
Infotech (Pty) Ltd Information Technology Manager
Infotech (Pty) Ltd
12.2006 - 10.2009
Imperial Nissan & Magnus Trucks Information Technology Support Engineer
Imperial Nissan & Magnus Trucks
01.2003 - 11.2006
Education
BBA - Project Management
Southern Business School
Johannesburg, South Africa 06.2024 - 04.2018
IT Management
University of Cape Town
Cape Town, South Africa 04.2001 - 04.2016
Diploma: IT Engineering - IT Eng
CTU
2003
Skills
IT Operations management
Budget Planning/Analysis/Reporting
ICT Strategy Development/Implementation
IT Governance, Infrastructure, Applications
Project Management
Cyber Security
Vendor/Customer Relationship Management (CRM)
Enterprise Resource Planning (ERP)
Business Intelligence (BI)
Certification
COBIT 2019
Other Information
- Implemented/Tested IT DR Plan for Multi Divisions and Systems
- Enabled 1020 Staff to Work from Home (COVID 19)
- HARDWARE REFRESH
- HPE Greenlake (ZAR 12 Mil)
- Developed Private & Public Cloud Strategy
- Azure Cloud Implementation
- Established Incident, Request & Problem Management Processes (ITIL principles)
- Rollout Cherwell as an ITSM Tool (Multiple Business Units)
- Implemented Security & Firewall Solution
- VOIP Solution (40 Sites/500 Extensions)
- Microsoft Dynamics CRM (for Sales Force Management)
- Developed BI Strategy/Solution
- Agile IT Support Team
- Disaster Recovery & Business Continuity
- Project Success
- Designed Server Room, LAN and MPLS Networks
- Virtualisation of Server Environment with Fail-Over
- Implemented Firewall & Security Solution
- VOIP Communication
- Wireless Networks
- Office365
- SysPro ERP Upgrade
Leadershipstrengths
- Emotional Intelligence
- Enabling Performance and Growth
- Inspirational
- Strategic Risk Taking
- Earning Trust
- Creative Problem Solver
Candidatename
Francois Swanepoel
Employmentequitystatus
White
Candidatenationality
South Africa
Personal Information
Notice Period: 1 Calendar Month
Timeline
BBA - Project Management
Southern Business School
06.2024 - 04.2018
Porcupine Union
Porcupine Union
11.2020 - Current
King Price Insurance IT Operations Manager
King Price Insurance
03.2019 - Current
Norcros SA, Johnson Tiles/Tal/Tile Africa Group IT Manager
Norcros SA, Johnson Tiles/Tal/Tile Africa
01.2014 - 02.2019
Infotech (Pty) Ltd Solutions Architect
Infotech (Pty) Ltd
02.2012 - 12.2013
Various Clients/Contracts Information Technology Consultant
11.2009 - 01.2012
Infotech (Pty) Ltd Information Technology Manager
Infotech (Pty) Ltd
12.2006 - 10.2009
Imperial Nissan & Magnus Trucks Information Technology Support Engineer
Imperial Nissan & Magnus Trucks
01.2003 - 11.2006
IT Management
University of Cape Town
04.2001 - 04.2016
Diploma: IT Engineering - IT Eng
CTU
COBIT 2019
ITIL Foundation Certification
CCNSP (Cyberoam Certified Network and Security Professional)
IBM Certified Specialist, Pure Flex Technical Support V2
Higher Certificate in Management
Microsoft Certified Systems Engineer (MCSE)
AZ-900 Microsoft Azure Fundamentals Certification
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