Franck Ardin Kamga
Division Service Manager
Boksburg
Summary
Dynamic and organized leader with over 12 years of experience in Measurement and Analytics within the Process Automation sector, complemented by bilingual proficiency in English and French. Extensive expertise is supported by a Master’s Degree in Engineering Management from The University of Johannesburg, a Cum Laude Bachelor’s Degree in Electrical Engineering from The University of South Africa, and a Cum Laude National Diploma from Vaal University of Technology. Recognized for academic excellence as the top student in both undergraduate programs and committed to fostering the next generation of engineers through mentorship initiatives with PAWA Africa (All4Youth). Proactive problem-solver with strong communication skills, adept at thriving under pressure while maintaining a collaborative team spirit.
I am the founder and chairperson of a non-profit organization which assist various communities with basic needs.
Overview
14
14
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Division Service Manager
ABB South Africa
08.2022 - Current
- Grew the service team from 1 headcount to 4 headcounts in less than 3 years.
- Invested in service sales to increase market penetration by making ServIS data more accurate to customers' sites.
- Designed the engineering system management, and drove the implementation of the service strategy as a member of the local management team.
- Drove, implemented, reported, and monitored performance targets as part of the local unit P&L (financial, productivity, investments, and customer satisfaction).
- Implemented strategies to increase customer service satisfaction.
- Ran the day-to-day service business to ensure profitable growth and improvement of service productivity.
- Monitored team performance, and adhered to service level agreements (SLAs).
- Supported sales resources in customer meetings.
- Responsible for the health and safety of the local Business Unit/Product Group Service team. Enforces a service safety and integrity culture throughout the service organization.
- Ensures that the area of responsibility is properly organized, staffed, skilled, and directed. Guides, motivates, and develops direct subordinates. Improves service availability, provides training, and develops capabilities and competencies.
Acting Division Service Manager
ABB South Africa
01.2022 - 07.2022
- Drove implementation of the Service strategy as a member of the local management team.
- Ran the day-to-day Service business to ensure profitable growth and improvement of Service productivity.
- Monitored team performance.
Service Sales Specialist Instrumentation-Southern Africa
ABB South Africa
10.2019 - 12.2021
- In collaboration with the Service Manager, implemented the service sales strategy. Penetrated installed base, promoted various upgrades, retrofits, and value-add solutions to the benefit of the customer and ABB.
- Regularly updated the installed base in ServIS (the approved Service database) with the changes made at the site.
- In collaboration with the Sales Manager, I was responsible for making the sales budget for the measurement and analytics portfolio in the Southern of Africa.
- Utilized ServIS to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market.
- Sold entire service product portfolio to expand ABB footprint in South Africa and the Southern of Africa Charts out and monitors sales proposals, tenders and follows up proposal statistics.
- Established long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM).
Service Engineer Instrumentation-Southern Africa
ABB South Africa
08.2016 - 09.2019
- Displayed a high level of professional expertise and I am responsible for the maintenance and commissioning of ABB Instrumentation (such as flow, level, positioners, pressure, temperature) at all Process Control Industries customers throughout Sub-Saharan Africa
- Contributed to customer satisfaction by executing Service work according to customer order and expectation. Maintained a good relationship with customers. Identified new sales opportunities and communicates them internally.
- Performed Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Junior Service Engineer Instrumentation
ABB South Africa
09.2014 - 07.2016
- Built expertise on ABB Instrumentation and process applications to efficiently find and resolve problems.
- Completed repairs and field service work (including maintenance and commissioning) on ABB Instrumentation (such as flow, level, positioners, pressure, temperature) at all Process Control Industries customers throughout Sub-Saharan Africa, under the supervision of a Senior Service Engineer.
- Consistently met or exceeded individual performance metrics related to service response times.
Instrumentation Service Trainee
ABB South Africa
11.2013 - 08.2014
- Assisted Service Engineers to achieve and maintain customer satisfaction thereby ensuring the continuing profitable growth of our business. This required the troubleshooting, repairing, and maintaining instrumentation and address customer support issues promptly and professionally.
- Assisted Service Engineers on repairing, installing equipment, tools, and products in various fields of technology namely, Flow Measurement, Level and Pressure Measurement.
Learner Instrumentation Designer
Proconics (Pty) Ltd
01.2012 - 01.2013
- As-built of various plants of Sasol Secunda. (As-building of various cabinets lay-outs; drawing of various General Arrangement of each cabinet; drawing of cable block; as-building of junction-boxes and field instruments; knowledge on the spreadsheet and loop drawings.
- Updated existing drawings with supplied as built data.
Education
Master’s - Engineering Management
University of Johannesburg
10-2023
Bachelor of Engineering Technology - Electrical Engineering
University of South Africa
10-2019
National Diploma - Electrical Engineering
Vaal University of Technology
09-2014
Skills
- Measurement and Analytics
- Salesforce
- SAP
- Microsoft Office
- Sales Management
- Service Management
- Leadership
- Customer Focus
- Ownership and Performance
- Collaboration
- Courage
- Problem-solving
Websites
Certification
Certified PROFIBUS Installer
References
Paulo, Da Silva, Division Manager, +27 83 566 7581, ABB South Africa (Pty) Ltd
Interests
Social Community, Innovation, Spirituality, Tourism, Engineering, Leadership, Management, Football, Investment, Money Management
Accomplishments
- Mentoring Young Engineer – PAWA Africa (All4Youth).
- Vice-Chancellor’s Award (09/2014) – Best National Diploma student at the Faculty of Engineering and Technology at Vaal University of Technology for the year 2014.
- Registered with the Engineering Council of South Africa (January 2015-Present)
- Top Performance Award (2018) – Best Baccalaureus Technologiae student at the Faculty of Science, Engineering and Technology at The University of South Africa for the year 2018.
- Employee of the quarter – Best employee of the first quarter in 2019 in term of performance in the HUB (Middle East and Africa) for Measurement & Analytics Business Line.
Timeline
Division Service Manager
ABB South Africa
08.2022 - Current
Acting Division Service Manager
ABB South Africa
01.2022 - 07.2022
Service Sales Specialist Instrumentation-Southern Africa
ABB South Africa
10.2019 - 12.2021
Service Engineer Instrumentation-Southern Africa
ABB South Africa
08.2016 - 09.2019
Junior Service Engineer Instrumentation
ABB South Africa
09.2014 - 07.2016
Instrumentation Service Trainee
ABB South Africa
11.2013 - 08.2014
Learner Instrumentation Designer
Proconics (Pty) Ltd
01.2012 - 01.2013
Master’s - Engineering Management
University of Johannesburg
Bachelor of Engineering Technology - Electrical Engineering
University of South Africa
National Diploma - Electrical Engineering
Vaal University of Technology
Similar Profiles
Tshepo MmetoTshepo Mmeto
Graduate in Training at ABB South Africa (Pty) LtdGraduate in Training at ABB South Africa (Pty) Ltd
Nontuthuzelo Fredah MaqubelaNontuthuzelo Fredah Maqubela
Customer Support Specialist at ABB SOUTH AFRICA (Pty)Ltd/HITACHI ENERGYCustomer Support Specialist at ABB SOUTH AFRICA (Pty)Ltd/HITACHI ENERGY
ASISIPHO BABY HLANGABEZOASISIPHO BABY HLANGABEZO
Fulfillment Specialist at ABB South AfricaFulfillment Specialist at ABB South Africa
Bongiwe ShongweBongiwe Shongwe
Sales Administrator at Lifestyle Financial ServicesSales Administrator at Lifestyle Financial Services
Mpho Lelala MnguniMpho Lelala Mnguni
TDMM at Gibela Rail, DunnottarTDMM at Gibela Rail, Dunnottar