Francis Sogwagwa
Practice Administrator
Johannesburg
Summary
Dynamic Practice Administrator with a proven track record at Dr. D. R. Crawage Dental Surgery, enhancing patient scheduling and front desk operations. Expert in client communication and conflict resolution, I streamlined appointment processes, significantly improving patient experience and clinic efficiency. Committed to maintaining accurate records and fostering strong patient relations.
Overview
17
17
years of professional experience
Work History
Practice Administrator and Receptionist
Dr D. R Crawage Dental Surgery
02.2009 - Current
- Streamlined patient scheduling processes, enhancing appointment efficiency and reducing wait times for improved patient experience.
- Managed front desk operations, ensuring accurate patient check-ins and maintaining organized records for seamless clinic flow.
- Coordinated communication between healthcare providers and patients, fostering timely responses and improving overall care coordination.
Education
No Degree - Principal of Payroll Administration
Handling employee enquiries
Ensure legalcompliance
Maintain records
Process of payroll
Skills
Patient scheduling
Appointment management
Front desk operations
Patient check-ins
Record maintenance
Client communication
Conflict resolution
Data entry accuracy
Patient relations
Medical billing
Records management
Timeline
Practice Administrator and Receptionist - Dr D. R Crawage Dental Surgery
02.2009 - Current
Intec College - No Degree, Principal of Payroll Administration