FRANCE POOPEDI

Dynamic Customer Service Agent with a proven track record at Europcar Car Rental, excelling in complaint handling and active listening. Recognized for fostering customer loyalty and trust while consistently exceeding performance metrics. Adept at problem resolution and skilled in CRM, delivering exceptional service that enhances brand reputation.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

• International Customer Service Association
• Project Management Institute

I am flexible, hardworking and can work both independently and in a team' I have worked in different roles for various industries and have excelled in all of them

The different roles i have played part in taught me the intricacies of emotional intelligence,good communication as well as focusing on the results.

I am a student of life ,hungry for knowledge and self-improvement and therefore open to opportunities which challenge me.

Computer Literacy