France Dlamini
Senior Invstigator
Johannesburg,GP
Summary
Detailed-oriented Forensic Investigator with excellent judgement and integrity and ethical approach to evidence collection and investigations. and critical thinking skills to evidence processing and how they relate to it management, staff recruitment, fraud investigation evidence present outstanding relationship building, training and presentation skills.
Professional investigator with extensive experience in leading comprehensive investigations and resolving complex cases. Proven ability to collaborate effectively with teams and stakeholders, ensuring accurate and timely results. Known for reliability and adaptability, with expertise in investigative techniques and legal compliance.
Diligent Investigatorwith background in conducting thorough investigations and gathering critical evidence. Successfully managed high-profile cases, ensuring compliance with legal standards and organizational policies. Demonstrated strong analytical skills and keen attention to detail in complex scenarios. Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings. Experienced with team leadership and project management. Utilizes strategic planning to achieve organizational objectives. Track record of fostering collaboration and resolving conflicts effectively.
Overview
18
18
years of professional experience
Work History
Senior Investigator
Xolo Attorneys
01.2023 - 03.2024
- Implemented state-of-the-art technology solutions to improve investigative capabilities and efficiency.
- Ensured compliance with all federal, state, local laws/regulations during the course of conducting investigations.
- Managed a team of junior investigators, fostering professional growth and enhancing overall team performance.
- Enhanced investigative processes by implementing advanced surveillance techniques and evidence collection methods.
- Conducted investigations into alleged discrepencies and exucative .
- Analyzed complex data sets to identify patterns and trends in criminal behavior, contributing to proactive crime prevention measures.
Senior Investigator
Hollard Insurance Company Gauteng
10.2010 - 03.2017
- Conducted investigations into Insurance claims and invetment claims discrepencies.
- Resolved complex cases with diligent research, analysis, and collaborative problem-solving efforts.
- Assisted legal teams in preparing litigation materials based on well-documented evidence gathered during investigations.
- Testified in court proceedings as an expert witness, providing credible testimony that influenced case outcomes.
- Maintained detailed records on all investigations conducted, ensuring accuracy and adherence to legal requirements.
- Served as a liaison between our agency and external partners, fostering strong relationships for future collaboration.
- Developed comprehensive reports that effectively communicated investigation findings to stakeholders and decision makers.
- Participated in ongoing professional development opportunities related to the field of investigation keeping up-to-date on current trendstechniques.
- Collaborated with law enforcement agencies to facilitate joint investigations and share crucial information.
- Updated documents, prepared reports, and maintained case files.
- Streamlined case management for improved efficiency and faster resolution of cases.
- Conducted thorough suspect interrogations, leading to successful identification of criminal activities.
- Supervised investigative and inspection teams by enforcing reporting protocols and deadlines.
- Led training sessions for junior investigators on best practices in evidence collection, surveillance techniques, and interview strategies.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Documented findings and prepared detailed reports.
- Interviewed and interrogated suspects.
Insurance Fraud Investigator
Standard Insurance Company
11.2005 - 10.2010
- Provided valuable insights into the development of anti-fraud strategies based on historical data and emerging trends within the industry.
- Increased recovery of fraudulent payouts by negotiating settlements with involved parties.
- Maintained comprehensive knowledge of relevant laws and regulations, ensuring compliance throughout all investigations conducted.
- Safeguarded company assets by initiating asset recovery procedures for misappropriated funds due to fraudulent activity.
- Contributed to a positive workplace culture focused on teamwork, professionalism, and dedication to combating insurance fraud.
- Reduced insurance fraud cases by conducting thorough investigations and gathering crucial evidence.
- Enhanced company''s loss prevention efforts through diligent monitoring of suspicious claims.
- Improved departmental efficiency by training new investigators on best practices for detecting and preventing insurance fraud.
- Prevented further financial losses by identifying patterns and trends in fraudulent activities, leading to proactive measures against potential threats.
- Collaborated with law enforcement agencies to prosecute fraudulent claimants, resulting in increased conviction rates.
- Boosted operational effectiveness by regularly reviewing and updating internal policies and guidelines related to fraud detection and prevention techniques.
- Streamlined investigation processes by implementing efficient case management systems and procedures.
- Developed strong professional relationships with industry partners, fostering collaboration and intelligence sharing among peers.
- Optimized resource allocation by prioritizing high-risk cases requiring immediate attention.
- Assisted legal teams in preparing case files, providing expert testimony during trials, contributing to successful prosecution outcomes.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Education
Bachelor of Arts - Public Administration And Sociology
University of Swaziland
Manzini Eswatini 04.2001 -
Associate of Arts - Criminal Justice
University of Johannesburg
Aukland Park, Johannesburg 04.2001 -
Agon Consult
Skills
Ability to communicate effectively with law enforcement personnel and others, complying with chain of custody investigative experience
Interviewing witnesses
Researching skills
Report preparation
Conducting Computer checks
File preparation
Investigation skills
Background checks
Collaborative teamwork
File management
Scheduling proficiency
Interviewing skills
Forensic evidence collection
Surveillance expertise
Claims research
Interrogation strategies
White collar crime expertise
Investigative tools
Expert interviewing skills
Evidence processing
Crime prevention
Detailed report writing
Due diligence
Continuous improvement
Risk assessment
Interview techniques
Covert investigations
Witness interviews
Resource management
Court testimony
Insurance documentation
Claims trend analysis
Claims documentation
Claims resolution
Interview coordination
Deadline and results-oriented
Evidence collection
Interrogating suspects
Skilled interrogator
Affiliations
Certified Fraud Eexaminer (CFE}, local and international.
Timeline
Senior Investigator
Xolo Attorneys
01.2023 - 03.2024
Senior Investigator
Hollard Insurance Company Gauteng
10.2010 - 03.2017
Insurance Fraud Investigator
Standard Insurance Company
11.2005 - 10.2010
Bachelor of Arts - Public Administration And Sociology
University of Swaziland
04.2001 -
Associate of Arts - Criminal Justice
University of Johannesburg
04.2001 -
Agon Consult