Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced Logistics Sectors.
Hi, I’m
France Aphane
Customer Care Logistics Airfreight Imports Specialist
SPRINGS
Summary
Overview
19
years of professional experience
Work History
Kuehne + Nagel (Pty) Ltd
AIR LOGISTICS CUSTOMER CARE SPECIALIST
01.2023 - Current
Job overview
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Actively participated in ongoing professional development opportunities, staying current on industry trends and best practices for customer care specialists.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables
- Field Complaint Calls, and provide problem resolution in alignment with stakeholders
- Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing,
- Up-selling, and requisite follow up and closure.
- Knowledge exchange with the sales and accounts management teams.
- Creating, refining and reviewing reports as needed including Performance analysis
- Reporting through to closure
MoonDawn Logistics (Pty) Ltd
IMPORTS & EXPORTS OPERATIONS CONTROLLER
06.2022 - 12.2022
Job overview
- Optimize Import / Export & Customer Service Operations
- Manage both Import & Export Co-Ordinators
- Identify Customer concerns, respond to Customer inquiries & provide service-oriented problem resolution for International Agents & MoonDawn Customers
- Manage Import & Export of all shipments, Controlled & Non-Controlled
- Sea/Road & Airfreight
- Classification Of Cargo according to the International Harmonized Tariff Codes
- Report all shipments to Programme Director Management
- Manage deliveries, interface with internal Customers to organize dispatch & deliveries
- Follow up on incoming goods; Pre Pack, distribution & deliveries
- Facilitate communication between Program Office & other departmental Projects
- Management of Customs Clearance process
- Problem Solving with any implication relating to Imports & Exports shipment movement including communicating the correct Incoterms to be used
- Ensure that the MoonDawn complies with regulated Customs Act & Procedures when issuing general Import & Export Customs Documents for clearances
- REASON TO LEAVE - Temp Position / Contract _ Professional development, a move to a secure & sustainable work environment within the Logistics Sector with commitment to professional development training in my Career in a Permanent Position.
TURNER SHIPPING GROUP
AIR IMPORTS CLEARING & FORWARDING CONTROLLER
11.2017 - 05.2022
Job overview
- Airfreight Imports Controller and Forwarding
- Assist with Supervision of the Divisional Airfreight Imports Department
- Communicate air shipments through foreign Agent Offices and Suppliers in shipping Air Freight Imports
- Monitor Shipments from Origin to final destination by Proof Of Delivery
- Negotiate rates on behalf of the Customer for better satisfactory service
- Ensure Pre documentation is received prior to Freight arrival for Customs Clearance submission
- Handle COD, CIA, DDU and Hand Over shipments from third party Agents
- Handle RIB and RIT Air Shipments
- Registration of Documentation on Indent Ship Shape (Program Interchange System)
- Ensure SOP (Standard Operational Procedures) followed and adhered to for Customer per agreed rates and profiles
- REASON TO LEAVE - Headhunted, better compensation & advancement to a more Senior Position.
CEVA LOGISTICS Pty (Ltd)
AIR FREIGHT IMPORTS CONTROLLER
02.2017 - 10.2017
Job overview
- Quoting based on the proposed cargo readiness date vs the needed in plant date taking into Consideration the volume of the cargo - this includes quoting on the HAND CARRY option or Charter Option and AD HOC shipments (non-standard size/oversized cargo )
- Coordinate and control Air import, freight shipments from collection to final delivery ensuring all shipments are processed and controlled in accordance with internal and external requirements including Customs, ensuring the transit times are adhered the transit times/yet cost effective
- Arrange forwarding as per client shipping instruction, and liaise with foreign offices to expedite shipments in accordance with agreed SOP's and ensuring that all shipments are continuously monitored until final delivery or hand-over
- Proactively interact with clients and company's global network and provide visible support and information in response to enquiries and queries pertaining to shipment movement, Customs queries, updating and submission of client tracking and status reports and KPI's Whilst ensuring smooth running of the account at all times
- Variance and non-transfer management using the finance System
- Attend Customer concerns, inquiries & provide service-oriented problem resolution
- REASON TO LEAVE - To pursue more challenges within the Logistics Industry
SAAB GRINTEK DEFENCE
TEAM LEADER: SHIPPING & DISPATCH
03.2016 - 12.2016
Job overview
- Optimize Import / Export & Customer Service operations
- Supervise both Import & Export Co-Ordinators
- Identify Customer concerns, respond to Customer inquiries & provide service-oriented problem resolution for International Agents & SAAB Grintek Defence's Customers worldwide
- Manage Import & Export of all shipments, Controlled & Non-Controlled
- Sea/Road & Airfreight
- Classification Of Cargo according to the International Harmonized Tariff Codes
- Report all shipment to Project & Programme Management
- Customs Special Bond Management
- Problem Solving with any implication relating to imports & Exports shipment movement including communicating the correct Incoterms to be used.
- Ensure that the SGD complies with regulated Customs Act & Procedures when issuing general Import & Export Customs Documents for clearances
- REASON TO LEAVE - To pursue a Career back into the Freight Logistics Industry
TURNER SHIPPING GROUP
AIR IMPORTS CLEARING & FORWARDING CONTROLLER
03.2014 - 02.2016
Job overview
- Airfreight Imports Controller and Forwarding
- Assist with Supervision of the Divisional Airfreight Imports Department
- Communicate air shipments through foreign Agent Offices and Suppliers in shipping Air Freight Imports
- Monitor Shipments from Origin to final destination by Proof Of Delivery
- Negotiate rates on behalf of the Customer for better satisfactory service
- Handle COD, CIA, DDU and Hand Over shipments from third party Agents
- Communicate with Airlines on ETA's and charges accordingly
- Invoice Completion of all Air Import Shipments
- Open transparent communication with Customers on Index and keeping up status updates daily
- Attend Meetings to Clients in building up good business services and upgrading operational processes to better all standards at a higher level
- Maintain a smooth operational process at all times
- REASON TO LEAVE - Career change to challenge a different Logistics Sector working environment.
MICOR A DIVISIN OF SUPERGROUP
CHANNEL CONTROLLER AUTOMOTIVE IMPORTS
08.2011 - 02.2014
Job overview
- Foresee Automotive Department Imports Air and Domestic freight movements
- Communicate shipments through foreign Agent Offices and Suppliers in shipping
- Monitor Shipments from Origin to final destination by Proof of Delivery
- Negotiate rates on behalf of the Customer for better satisfactory service
- Registration of Documentation on Indent Compu-Clearing
- Ensure SOP (Standard Operational Procedures) are followed and adhered to Customers per agreed rates and profiles & follow up on Customs clearance for Release Notifications.
DB SCHENKER Pty (Ltd)
SENIOR CONTROLLER AEROPARTS IMPORTS DIVISION
07.2005 - 07.2011
Job overview
- Air Imports Co Ordinator - Senior Controller OPS / Customs Compliance
- Supervise the Break Bulk/ De Grouping and Aeroparts Departments
- Maintain smooth operations within the departments
- Assist in Managing the Departments
- Handle All Admin and related matters
- Institute Disciplinary
- Performance Reporting
- Recruitment and Training
- Maintain SOP, ISO in the Division Departments
- Correspondences with Customs SARS, Airlines, Local and Coastal Branches
- Full List Control of Queries, Stopped and Detained Shipment
- Forwarding and Controlling of Air, Road Shipments Border, Coastal and local destinations
- Assist within the departments on Invoicing, Registration, and Clearances and follow up with Foreign Branches
- Submission of Export Air documents to Customs SARS
- Check and follow up on shipments accordingly SARS and maintain the follow ups on CCL
- CoOrdinate Export submission of Cargo to the Airlines
- Customs Compliance
- Framing Entries DP, RIB, RIT, WE e.t.c
- Quality Check document per Customs Tariff before submission via electronic EDI.
Education
WEDELA TECHNICAL HIGH SCHOOL
Senior Certificate (Matric)
University Overview
Subjects: English, Physics, Mathematic, English, Tswana, Electrical Theory, Technical Drawing
MAP COLLEGE
Post Matric Bridging Certificate
University Overview
Subjects: Mathematics & Physical Science
VAAL TECHNIKON
Electrical Engineering Semester 1/2
University Overview
RANDBURG CENTRAL
Letter Of Excellence Standard Bank / Emmanuels Agency
University Overview
GTT
Customs Procedures and Tariff Classification
University Overview
Executrain - Jump Start Leadership Skills
University Overview
Subjects: Advanced Interpersonal Communications, Business Emotional Intelligence, Business Listening, Delegation Skills for Leaders, Conflict Resolution, Motivation Training Workshop & Business Leadership Skills
Skills
Personal Information
Personal Information
- ID Number: 731006 5732 08 9
- Gender: Male
- Nationality: South Africa
- Marital Status: Married
- C1 Drivers License / Own Transport
References
References
- Andre Potgieter, National Air Logistics Customer Care Manager - Kuehne +Nagel (Pty) Ltd, +27-11-552-3400
- Brigette Macheke, Owner & Owner / CEO - MoonDawn Logistics (Pty) Ltd, +27 11 709 5494
- Vicky Du Bruyn, JNB Operational Manager - Ceva Logistics +27 11 396 9400
- Matodzi Madima, Rudi Rademeyer (HR Management) - SAAB Grintek Defence (Pty) Ltd, +27 12 672 6000
- Marlon Reddy, JHB General Branch Manager, Turners Shipping (Pty) Ltd, +27 11 400 6300
- Sharon Magro, Automotive Manager OPS, MICOR SUPERSGROUP, +27 11 928 3000 / +27 82 559 1119
- Richard Roodt, Operations Manager DB Schenker Logistics Pty Ltd, +27 11 971 8400
- Shemila Crowley, Standard Bank - Emmanuels Agency / Site Manager, +27 11 420 3000 / +27 83 515 3127
Timeline
AIR LOGISTICS CUSTOMER CARE SPECIALIST
Kuehne + Nagel (Pty) Ltd
01.2023 - Current
IMPORTS & EXPORTS OPERATIONS CONTROLLER
MoonDawn Logistics (Pty) Ltd
06.2022 - 12.2022
AIR IMPORTS CLEARING & FORWARDING CONTROLLER
TURNER SHIPPING GROUP
11.2017 - 05.2022
AIR FREIGHT IMPORTS CONTROLLER
CEVA LOGISTICS Pty (Ltd)
02.2017 - 10.2017
TEAM LEADER: SHIPPING & DISPATCH
SAAB GRINTEK DEFENCE
03.2016 - 12.2016
AIR IMPORTS CLEARING & FORWARDING CONTROLLER
TURNER SHIPPING GROUP
03.2014 - 02.2016
CHANNEL CONTROLLER AUTOMOTIVE IMPORTS
MICOR A DIVISIN OF SUPERGROUP
08.2011 - 02.2014
SENIOR CONTROLLER AEROPARTS IMPORTS DIVISION
DB SCHENKER Pty (Ltd)
07.2005 - 07.2011
WEDELA TECHNICAL HIGH SCHOOL
Senior Certificate (Matric)
04.1993
MAP COLLEGE
Post Matric Bridging Certificate
VAAL TECHNIKON
Electrical Engineering Semester 1/2
RANDBURG CENTRAL
Letter Of Excellence Standard Bank / Emmanuels Agency
GTT
Customs Procedures and Tariff Classification
Executrain - Jump Start Leadership Skills
Similar Profiles
David RodriguesDavid Rodrigues
Vice President of Finance, Quick Group at Kuehne + Nagel Inc.Vice President of Finance, Quick Group at Kuehne + Nagel Inc.
Jaden HamiltonJaden Hamilton
Account Executive at LTDAccount Executive at LTD
Aubrey BogdanAubrey Bogdan
Lead Bartender at LTDLead Bartender at LTD