FOUZIA ABUBAKARI
Salford
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Has worked in close collaboration with remote teams across various regions. Adept in Project Management with 5 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
The Insights Family
Manchester
03.2022 - Current
- Managing diverse portfolio of key client accounts across multiple territories
- Securing high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Engaging with senior leaders across multiple business strands to ascertain team requirements, plan accounts and ensure provision of suitable products, services, and support
- Collaborate with multiple teams within business to coordinate provision of products and services for clients, including customer service, sales, and data analysis
- Ensuring provision of reliable account support and guidance to key clients to upsell products and inspire consistent achievement of sales targets
- Listening attentively to client feedback to create stronger relations and shape business
- Overseeing problem-free implementation of new major accounts and retention of existing accounts
- Devised strategies to perform at required goal level and achieve monthly quota
- Scheduled and facilitated meetings between custom project stakeholders to discuss deliverables, schedules and conflicts.
- Key Achievements:
- Increased first clients' portal subscription ($18,000 per annum per person) from one to five during first month of probationary period.
Business Development Associate
Murray and Roberts Ltd
Accra
01.2019 - 01.2021
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Formed and maintained outstanding working relationships with clients, senior stakeholders, and prospective partners
- Areas included potential projects in Oil and Gas, Energy, and Mining sectors
- Researched, analyzed and projected market data for potential markets.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Grew and maintained network of industry contacts within private companies and government organisations to develop all business expansion opportunities
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Maintained relationships with material vendors to lower costs and diversify capabilities
- Worked with multiple teams on global basis, including with teams in Africa, USA, and Europe
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Key Achievements:
- Played major role in streamlining of company's project bidding process through redesign of operational checklists and audit of all bidding contracts prior to execution
- Played key part in securing LPG terminal project worth $1.7 million, having acted as representative for company.
Administrative Manager
Murray and Roberts Ltd
Accra
01.2014 - 01.2019
- Established planning objectives for projects by identifying key issues, approaches and performance metrics.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Developed and initiated projects, managed costs and monitored performance.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Performed all administrative duties on behalf of Ghanaian citizens, regarding coordination of work and residence permits and assisted with facilitation of relocation arrangements.
- Liaised with government departments including Ghana Immigration Service and Minerals commission, to provide monthly updates on expatriate's status
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
Reservations and Sales Coordinator
Avis Rent a Car
Accra
01.2012 - 01.2014
- Managed portfolio of high-profile client accounts including, , Canadian Embassy, Google, and South African High Commission
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions
- Ascertained and fulfilled client needs and facilitated bespoke requirements for high net accounts.
- Identified and took advantage of sales opportunities, acquired new business, and ensured retention of existing accounts through provision of outstanding levels of service
- Established planning objectives for projects by identifying key issues, approaches and performance metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- All administrative tasks associated with role, including invoicing and payments processes and production and generation of weekly sales reports
- Key Achievements
- Managed team of six sales representatives and collectively recorded weekly sales of approximately $30,000
- Assisted over thirty customers/clients' day with tailored recommendations and received ratings from 95% percent of clients as “exceeding expectations”
- Improved customer retention rate by 12% quarterly by refining approach to better meet their needs based on feedback/survey
Education
Master of Science - Innovation Management and Entrepreneurship
Alliance Manchester Business School
Manchester 09.2020 - 10.2021
Bachelor of Science - Human Development and Psychology
Regent University College of Science And Technology
Accra 01.2012 - 04.2016
Skills
Project Managementundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
The Insights Family
03.2022 - Current
Master of Science - Innovation Management and Entrepreneurship
Alliance Manchester Business School
09.2020 - 10.2021
Business Development Associate
Murray and Roberts Ltd
01.2019 - 01.2021
Administrative Manager
Murray and Roberts Ltd
01.2014 - 01.2019
Bachelor of Science - Human Development and Psychology
Regent University College of Science And Technology
01.2012 - 04.2016
Reservations and Sales Coordinator
Avis Rent a Car
01.2012 - 01.2014
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