Reading books
Fortune Refiloe Ngwenya
Cruise Specialist
Benoni,GP
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level on the position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Cruise Specialist
Travel Bella
05.2023 - Current
- Stayed up-to-date on industry trends, enabling knowledgeable guidance for clients seeking unique cruise experiences.
- Developed comprehensive knowledge of various cruise lines'' offerings, allowing tailored recommendations based on individual preferences.
- Conducted thorough research on cruise destinations and itineraries to provide accurate information and recommendations to clients.
- Implemented new tools and software programs for enhanced client communication and organization of client data.
International Cruise Consultant
MSC Cruises
09.2016 - 05.2023
- Supported colleagues through cross-training initiatives which led to improved teamwork among consultants.
- Addressed client concerns promptly and professionally, resulting in high levels of customer satisfaction.
- Regularly attended industry events and conferences to stay current on trends and developments in the cruise sector.
- Regularly met or exceeded monthly sales targets while maintaining high-quality service standards for all clientele.
Passenger Aid Unit (DISPATCHER/COORDINATOR
Swisspport South Africa
12.2012 - 07.2015
- Championed process improvement initiatives within the department that led to measurable increases in efficiency, productivity, and customer satisfaction.
- Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
- Implemented a proactive maintenance scheduling system to minimize equipment downtime and reduce costs.
- Reduced response times by streamlining communication between dispatchers and field personnel.
Passenger Aid Unit Assistant
Swissport South Africa
03.2008 - 11.2012
- Assisted in updating policy manuals and procedural guidelines, resulting in increased staff compliance and understanding of unit protocols.
- Contributed to the development and implementation of quality improvement initiatives, leading to a more effective and efficient unit operation.
- Coordinated patient transportation, promoting timely access to necessary medical services and treatments.
- Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
Passenger Handling Agent
Swissport South Africa
10.2006 - 02.2008
- Implemented innovative marketing campaigns to raise brand awareness and drive lead generation efforts for the company.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Developed expertise across various lines of insurance products, enabling informed advice and guidance for clients seeking comprehensive coverage solutions.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
Education
Cabin Crew Licence - CAA Cabin Crew License
Skybound Academy
Kempton Park 04.2001 -
National Certificate -
Tshwane University of Technology
Pretoria, South Africa 04.2001 -
Skills
Sales proficiency
undefinedCertification
Galileo Computer Reservation System
Interests
Travelling
Cooking
Going to the gym
Timeline
Cruise Specialist
Travel Bella
05.2023 - Current
International Cruise Consultant
MSC Cruises
09.2016 - 05.2023
Passenger Aid Unit (DISPATCHER/COORDINATOR
Swisspport South Africa
12.2012 - 07.2015
Passenger Aid Unit Assistant
Swissport South Africa
03.2008 - 11.2012
Passenger Handling Agent
Swissport South Africa
10.2006 - 02.2008
Galileo Computer Reservation System
05-2005
Quicktrav
05-2005
Front Office version 7 (Fidelio)
05-2005
DTT within Africa Fares and Ticketing
04-2005
Cabin Crew Licence - CAA Cabin Crew License
Skybound Academy
04.2001 -
National Certificate -
Tshwane University of Technology
04.2001 -
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