Fortune Akhona Mgidi
Johannesburg
Summary
Customer-focused professional with expertise in conflict resolution and team coordination. Delivers tailored solutions that enhance customer loyalty and satisfaction. Experienced in project management, fostering productive teams, and achieving quality outcomes. Collaborates effectively with clients to identify needs and ensure exceptional service.
Overview
1
1
Language
7
7
years of professional experience
Work History
Bar Manager
Ballbreakers
Johannesburg, South Africa
05.2019 - 09.2026
- Executed daily bar operations to ensure smooth service delivery in line with industry best practices and owner standards.
- Managed bar operations, overseeing stock levels, ordering supplies, and maintaining inventory accuracy.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
- Optimised stock levels based on anticipated demand, minimising losses through effective rotation procedures.
- Led a team of bartenders and support staff, fostering a collaborative work environment.
- Coached and mentored staff to enhance skills and promote a positive work environment.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Educated staff members on procedural and menu changes.
- Conducted regular staff meetings to discuss performance, objectives, and areas for improvement.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Education
Certificate of Higher Education - Information Technology
Multi Tech College
Johannesburg, GP01-2021
Skills
- Stock control
- Cash handling
- Staff supervision
- Customer service
- Inventory management
- Staff training
- Team building
- Compliance monitoring
- Conflict resolution
- Marketing strategy
- Alcohol regulations compliance
- Hiring and training
Languages
English, Zulu
First Language
Interests
- Hiking
- Listening to Music
- Hanging out with Friends
Soft Skills
- Flexibility
- Team Work
- Adaptability
- Communication
- Problem Solving
- Time Management
Timeline
Bar Manager
Ballbreakers
05.2019 - 09.2026
Certificate of Higher Education - Information Technology
Multi Tech College