Fortune Zanele Ntimana
ACSA (Airports Company South Africa)
1
Certification
8
years of post-secondary education
5
years of professional experience
Results-driven IT Professional with hands-on experience configuring and supporting business solutions on the OpenText AppWorks platform. Experienced in business process modelling, requirements analysis, application support, system troubleshooting, user training, testing, and stakeholder engagement. Proven ability to investigate technical issues, support business continuity, improve operational processes, and deliver technology solutions aligned with business requirements. Strong foundation in software development, IT service management, cybersecurity operations, and enterprise application support.
Work history
Cybersecurity Engineer
1 Year- Provide technical support and incident resolution for end users.
- Perform user access reviews and access management activities.
- Support cybersecurity monitoring, reporting and security operations activities.
- Assist with ServiceNow incident and service request management.
- Support email security administration through Mimecast and Darktrace.
- Investigate and troubleshoot application, infrastructure and user-related issues.
- Contribute to IT governance, documentation and operational reporting.
- Engage with business users and stakeholders to resolve technical concerns.
Android Developer
1 Year 5 Months- Developed and maintained Android applications using Java and Kotlin.
- Participated in UAT, testing solutions against business requirements.
- Logged, investigated, and resolved defects during testing cycles.
- Collaborated with business users, QA teams, and developers to deliver application enhancements.
- Integrated REST APIs and third-party services.
- Improved application performance, stability, and user experience.
- Provided production support and troubleshooting for deployed applications.
Software Developer & Business Analyst
11 Months- Configured and supported business solutions using OpenText AppWorks.
- Designed and implemented business process workflows and BPMN process models.
- Gathered and analysed business requirements from stakeholders.
- Produced functional and technical solution documentation.
- Participated in User Acceptance Testing (UAT) and defect management activities.
- Investigated application issues and provided troubleshooting support.
- Contributed to quality assurance and process improvement initiatives.
- Supported business continuity through application maintenance and support.
- Delivered end-user training and knowledge transfer sessions.
- Supported the SASSA Online Grants System and Home Affairs Digital Records initiatives.
Education
Advance Diploma - Information Technology
Specialised In Communication Networks and Security
Higher Certificate - System Support
Higher Certificate in System Support
Higher Certificate - System Development
National Diploma - Information Technology
Specialised In Communication Networks
Skills
OpenText & BPM: AppWorks Configuration
BPMN
Workflow Configuration
Process Automation
Application Support
Business Analysis: Requirements Gathering
Process Analysis
Functional Specifications
Stakeholder Engagement
UAT
Application Support: Incident Management
Troubleshooting
Root Cause Analysis
Defect Resolution
User Support
Technical Skills: Java
Kotlin
Python
C#
JavaScript
SQL Server
Oracle
MySQL
REST APIs
Linux
Professional Skills: Problem Solving
Communication
Documentation
Process Improvement
Training
Team Collaboration
Key Projects
OpenText AppWorks Solutions
SASSA Online Grants System
- Supported configuration and maintenance of AppWorks solutions.
- Performed testing and troubleshooting.
- Assisted users during implementation and support activities.
Home Affairs Digital Records Solution
- Participated in workflow and process configuration.
- Supported secure document transfer functionality.
- Assisted with system testing and business support.
Certification
- Microsoft SC-200, Microsoft Security Operations Analyst
- Microsoft SC-900, Microsoft Security, Compliance, and Identity Fundamentals
- AWS Cloud Practitioner
- Microsoft Certified: Azure Database Administrator Associate
- Microsoft Certified: Azure Data Fundamentals
- Microsoft Certified: Azure AI Fundamentals
Timeline
Cybersecurity Engineer
ACSA (Airports Company South Africa)
10.2025 - CurrentRead More
Tshwane University of Technology
Advance Diploma from Information Technology
01.2025 - 10.2026Read More
DYNAMIC DNA ACADEMY
Higher Certificate from System Support
08.2024 - 07.2025Read More
Mindworx Academy
Higher Certificate from System Development
10.2022 - 03.2024Read More
Android Developer
Standard Bank SA
10.2022 - 03.2024Read More
Software Developer & Business Analyst
Faranani DocTech
11.2021 - 10.2022Read More
Tshwane University of Technology
National Diploma from Information Technology
01.2017 - 01.2021Read More