Fortune Mabuso
Johannesburg
Summary
I am skilled and talented Audio-Visual Engineer, with experience in Video Conferencing devices Cisco, Polycom and Crestron, networking (Voice over IP) and installation of AV equipment. I bring attention to detail and a dedication to technical improvement to each job. With the ability to accurately read wiring diagrams, I am committed to delivering innovative solutions that exceeds performance expectations and providing the highest possible standards of quality to a broad range of clients
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Field Service Technician
Ubuntu Technologies
12.2023 - Current
- Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed.
- Managing on-site and off-site installation, repair, maintenance, and test tasks.
- Doing installations when no field service work is required.
- Optimizing equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Increasing customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Providing on-site support for large events that includes external production companies.
- Basic programming experience of Crestron and Extron Control systems for Boardroom faults.
- Audio routing troubleshoot including basic DSP programming.
- Video routing and switching fault finding.
- Expediting problem resolution by effectively liaising between key stakeholders including customers, management, networks, and suppliers.
- Responsible for doing Quick Reference Guides and user training for the boardrooms.
- Being available to work overtime when required and travel for work.
On-site Unified Communications Engineer
Ubuntu Technologies
9 2022 - 11.2023
- Complete audit/inventory on all AV/UC equipment on all sites and then do quarterly
- Management of client MS Teams deployment
- Polycom On-premises VC infrastructure monitoring, management and scheduling
- AV/UC first line support and conference assistance for all users nationally
- Management of boardrooms and user training
- Daily boardroom devices check and tests via the resource manager (poly RMX, Crestron fusion, Crestron XIO cloud)
- Daily digital signage server checks and management (Pads4)
- Implementation, testing and monitoring of Proof-of-Concept deployments
- Provide weekly incident report
- Responding to calls logged by users
- Providing remote/telephonic support
- Review, understand and enforce all policies and procedures outlined in the Company's Health and Safety induction
- Attend meetings when required
- Perform preventative maintenance - create a list and schedule
- Live Event sessions (External and Internal)
- Executive meeting support
- Ensuring up-time of all Audio Visual, IPTV and Unified Collaboration solutions
- Monitoring various management servers
- Basic IT support.
Audio Visual Engineer
Discovery Health
02.2017 - 10.2021
- Maintaining high performing service support functions within Audio Visual, Unified Collaborations and IPTV services
- Ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
- Monitor, control and support service delivery
- Ensuring systems, methodologies and procedures are in place and followed
- Champion service and support in projects and developing a strong understanding of projects, impacting the service area and ensuring service impact is minimized and agreed
- Accountable for the quality of service and performance
- Ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
- Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
- Make recommendations for service improvement plans
- Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
- Provide regular and accurate management reporting on IT service performance
- Working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
- Service portals: requests, incidents and change controls
- Reports
- Projects
- Statistics: Rooms, video walls, devices, WebRTC, infrastructure and user utilization
- Managing live event co-ordination, technology validation and quality control, culminating in live technical direction and execution
- Provide guidance to less experienced professionals
- Manage overall audio-visual operations
- Oversee daily floor operation including events setup and/or strikes
- Provide technical audio-visual support for teleconferences, webinars, meetings, conferences, training sessions, and corporate events
- Ensuring up-time of all Audio Visual, IPTV and Unified Collaboration solutions
- Monitoring various management servers.
Audio-Visual Technician
T2 Technologies
04.2016 - 01.2017
- Management of local AV database
- Installation and multimedia support
- Infrastructure management (TMS/VCS)
- Setting up PA systems, tele-conferences and videoconferences
- Audio-Visual equipment upgrade: Installation and project planning
- Auditoriums, meeting and boardrooms and multipurpose rooms (equipment installations and upgrades)
- Technical support: Troubleshooting
- Internet support
- User accounts
- Building and replacing computer hardware's
- Windows and Mac operating systems
- Loading software and applications
- Preventative maintenance checks: Daily, weekly and monthly checks on conference equipment.
Audio-Visual Technician
Karabo Traders (KBT)
06.2014 - 03.2016
- Installation and multimedia support
- Infrastructure management (TMS/VCS) Preventative maintenance checks
- Asset audit
- Systems and boardroom checks Scheduling of bridged calls, video and audio conferences via various tools, reporting and stats
- Audio-Visual support: Setting up PA systems, tele-conferences and videoconferences
- Audio-Visual equipment upgrade: Installation and project planning
- Auditoriums, meeting and boardrooms and multipurpose rooms (equipment installations and upgrades)
- Technical support: Troubleshooting
- Internet support
- User accounts
- Building and replacing computer hardware's
- Windows and Mac operating systems
- Loading software and applications
- Preventative maintenance checks: Daily, weekly and monthly checks on conference equipment.
Education
Certificates - Unified Communications
Crestron
04.2001 -
Certificate - Unified Communications
Extron
04.2001 -
Certificate - Unified Communications
Peripheral Vision
04.2001 -
Certificate - Unified Communications
AV Worx
04.2001 -
Certificate - Unified Communications
Biamp
04.2001 -
Certificate - Unified Communications
Shure
04.2001 -
N -
Ekurhuleni West College
01.2013 - 05.2013
A - undefined
Ekurhuleni West College
06.2012 - 05.2012
International Computer Driving License - undefined
Ekurhuleni West College
01.2012 - 05.2012
Grade 12 - undefined
Basa Tutorial Institute
01.2012 - undefined
Skills
Multitasking and refined troubleshooting skills
Excellent leadership and people management skills
Strong analytical skills and attention to detail
Self-motivated
Reliable and professional
Punctuality
Team player
Self-motivated
Able to work under pressure and meet deadlines
Flexibility Project Management
Fault diagnosis
Technical Analysis
Customer Service
Personal Information
- Notice Period: One Month
- Date of Birth: 07/15/92
- Gender: Male
- Nationality: South African
- Driving License: Code 8 with own vehicle
- Marital Status: Single
Knownas
Fortune
Languages
Sepedi
English
Zulu
Xhosa
Tswana
References
Available upon request
Timeline
Field Service Technician
Ubuntu Technologies
12.2023 - Current
Audio Visual Engineer
Discovery Health
02.2017 - 10.2021
Audio-Visual Technician
T2 Technologies
04.2016 - 01.2017
Audio-Visual Technician
Karabo Traders (KBT)
06.2014 - 03.2016
N -
Ekurhuleni West College
01.2013 - 05.2013
A - undefined
Ekurhuleni West College
06.2012 - 05.2012
International Computer Driving License - undefined
Ekurhuleni West College
01.2012 - 05.2012
Grade 12 - undefined
Basa Tutorial Institute
01.2012 - undefined
Certificates - Unified Communications
Crestron
04.2001 -
Certificate - Unified Communications
Extron
04.2001 -
Certificate - Unified Communications
Peripheral Vision
04.2001 -
Certificate - Unified Communications
AV Worx
04.2001 -
Certificate - Unified Communications
Biamp
04.2001 -
Certificate - Unified Communications
Shure
04.2001 -
On-site Unified Communications Engineer
Ubuntu Technologies
9 2022 - 11.2023
Similar Profiles
Igor IgiranezaIgor Igiraneza
Direct Support Professional at Ubuntu Care, LLCDirect Support Professional at Ubuntu Care, LLC
Anna DaviesAnna Davies
Psychologist at Self Employed - Ubuntu WellnessPsychologist at Self Employed - Ubuntu Wellness
Rebeca Loya M.A,LMFTRebeca Loya M.A,LMFT
Clinician at Ubuntu Psychological ServicesClinician at Ubuntu Psychological Services
Fanelesibonge MpanzaFanelesibonge Mpanza
Warehouse Supervisor at Coca Cola Beverages South AfricaWarehouse Supervisor at Coca Cola Beverages South Africa
THELMA OLIPHANTTHELMA OLIPHANT
BUSINESS DEVELOPMENT MANAGER at Dark Fibre Africa (Pty) LtdBUSINESS DEVELOPMENT MANAGER at Dark Fibre Africa (Pty) Ltd