Fortune Mabuso
Johannesburg
Summary
I am skilled and talented Audio-Visual Engineer, with experience in Video Conferencing devices Cisco, Polycom and Crestron, networking (Voice over IP) and installation of AV equipment. I bring attention to detail and a dedication to technical improvement to each job. With the ability to accurately read wiring diagrams, I am committed to delivering innovative solutions that exceeds performance expectations and providing the highest possible standards of quality to a broad range of clients
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Field Service Technician
Ubuntu Technologies
12.2023 - Current
- Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed.
- Managing on-site and off-site installation, repair, maintenance, and test tasks.
- Doing installations when no field service work is required.
- Optimizing equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Increasing customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Providing on-site support for large events that includes external production companies.
- Basic programming experience of Crestron and Extron Control systems for Boardroom faults.
- Audio routing troubleshoot including basic DSP programming.
- Video routing and switching fault finding.
- Expediting problem resolution by effectively liaising between key stakeholders including customers, management, networks, and suppliers.
- Responsible for doing Quick Reference Guides and user training for the boardrooms.
- Being available to work overtime when required and travel for work.
On-site Unified Communications Engineer
Ubuntu Technologies
9 2022 - 11.2023
- Complete audit/inventory on all AV/UC equipment on all sites and then do quarterly
- Management of client MS Teams deployment
- Polycom On-premises VC infrastructure monitoring, management and scheduling
- AV/UC first line support and conference assistance for all users nationally
- Management of boardrooms and user training
- Daily boardroom devices check and tests via the resource manager (poly RMX, Crestron fusion, Crestron XIO cloud)
- Daily digital signage server checks and management (Pads4)
- Implementation, testing and monitoring of Proof-of-Concept deployments
- Provide weekly incident report
- Responding to calls logged by users
- Providing remote/telephonic support
- Review, understand and enforce all policies and procedures outlined in the Company's Health and Safety induction
- Attend meetings when required
- Perform preventative maintenance - create a list and schedule
- Live Event sessions (External and Internal)
- Executive meeting support
- Ensuring up-time of all Audio Visual, IPTV and Unified Collaboration solutions
- Monitoring various management servers
- Basic IT support.
Audio Visual Engineer
Discovery Health
02.2017 - 10.2021
- Maintaining high performing service support functions within Audio Visual, Unified Collaborations and IPTV services
- Ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
- Monitor, control and support service delivery
- Ensuring systems, methodologies and procedures are in place and followed
- Champion service and support in projects and developing a strong understanding of projects, impacting the service area and ensuring service impact is minimized and agreed
- Accountable for the quality of service and performance
- Ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
- Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
- Make recommendations for service improvement plans
- Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
- Provide regular and accurate management reporting on IT service performance
- Working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
- Service portals: requests, incidents and change controls
- Reports
- Projects
- Statistics: Rooms, video walls, devices, WebRTC, infrastructure and user utilization
- Managing live event co-ordination, technology validation and quality control, culminating in live technical direction and execution
- Provide guidance to less experienced professionals
- Manage overall audio-visual operations
- Oversee daily floor operation including events setup and/or strikes
- Provide technical audio-visual support for teleconferences, webinars, meetings, conferences, training sessions, and corporate events
- Ensuring up-time of all Audio Visual, IPTV and Unified Collaboration solutions
- Monitoring various management servers.
Audio-Visual Technician
T2 Technologies
04.2016 - 01.2017
- Management of local AV database
- Installation and multimedia support
- Infrastructure management (TMS/VCS)
- Setting up PA systems, tele-conferences and videoconferences
- Audio-Visual equipment upgrade: Installation and project planning
- Auditoriums, meeting and boardrooms and multipurpose rooms (equipment installations and upgrades)
- Technical support: Troubleshooting
- Internet support
- User accounts
- Building and replacing computer hardware's
- Windows and Mac operating systems
- Loading software and applications
- Preventative maintenance checks: Daily, weekly and monthly checks on conference equipment.
Audio-Visual Technician
Karabo Traders (KBT)
06.2014 - 03.2016
- Installation and multimedia support
- Infrastructure management (TMS/VCS) Preventative maintenance checks
- Asset audit
- Systems and boardroom checks Scheduling of bridged calls, video and audio conferences via various tools, reporting and stats
- Audio-Visual support: Setting up PA systems, tele-conferences and videoconferences
- Audio-Visual equipment upgrade: Installation and project planning
- Auditoriums, meeting and boardrooms and multipurpose rooms (equipment installations and upgrades)
- Technical support: Troubleshooting
- Internet support
- User accounts
- Building and replacing computer hardware's
- Windows and Mac operating systems
- Loading software and applications
- Preventative maintenance checks: Daily, weekly and monthly checks on conference equipment.
Education
Certificates - Unified Communications
Crestron
04.2001 -
Certificate - Unified Communications
Extron
04.2001 -
Certificate - Unified Communications
Peripheral Vision
04.2001 -
Certificate - Unified Communications
AV Worx
04.2001 -
Certificate - Unified Communications
Biamp
04.2001 -
Certificate - Unified Communications
Shure
04.2001 -
N -
Ekurhuleni West College
01.2013 - 05.2013
A - undefined
Ekurhuleni West College
06.2012 - 05.2012
International Computer Driving License - undefined
Ekurhuleni West College
01.2012 - 05.2012
Grade 12 - undefined
Basa Tutorial Institute
01.2012 - undefined
Skills
Multitasking and refined troubleshooting skills
Excellent leadership and people management skills
Strong analytical skills and attention to detail
Self-motivated
Reliable and professional
Punctuality
Team player
Self-motivated
Able to work under pressure and meet deadlines
Flexibility Project Management
Fault diagnosis
Technical Analysis
Customer Service
Personal Information
- Notice Period: One Month
- Date of Birth: 07/15/92
- Gender: Male
- Nationality: South African
- Driving License: Code 8 with own vehicle
- Marital Status: Single
Knownas
Fortune
Languages
Sepedi
English
Zulu
Xhosa
Tswana
References
Available upon request
Timeline
Field Service Technician
Ubuntu Technologies
12.2023 - Current
Audio Visual Engineer
Discovery Health
02.2017 - 10.2021
Audio-Visual Technician
T2 Technologies
04.2016 - 01.2017
Audio-Visual Technician
Karabo Traders (KBT)
06.2014 - 03.2016
N -
Ekurhuleni West College
01.2013 - 05.2013
A - undefined
Ekurhuleni West College
06.2012 - 05.2012
International Computer Driving License - undefined
Ekurhuleni West College
01.2012 - 05.2012
Grade 12 - undefined
Basa Tutorial Institute
01.2012 - undefined
Certificates - Unified Communications
Crestron
04.2001 -
Certificate - Unified Communications
Extron
04.2001 -
Certificate - Unified Communications
Peripheral Vision
04.2001 -
Certificate - Unified Communications
AV Worx
04.2001 -
Certificate - Unified Communications
Biamp
04.2001 -
Certificate - Unified Communications
Shure
04.2001 -
On-site Unified Communications Engineer
Ubuntu Technologies
9 2022 - 11.2023
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