Fortune Gandari

To create a bridge between development and operations by applying a software engineering mindset to system administration.
To focus on operations/on-call duties and developing systems and software that help increase site reliability and performance.

To build self-service tools for users that rely on such services; to collaborate with product developers to ensure that the designed solution responds to non-functional requirements such as availability,
performance, security, and maintainability.

Attended training courses to build understanding of processes, techniques, and industry.

Learned new materials, processes, and programs quickly.

Interacted with customers under supervision to support operational objectives.

Supported organizational objectives with help from existing employees.

Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.

Supported departmental tasks to increase understanding of industry processes.

Helped meet changing demands by recommending improvements to business systems or procedures.

Managing all Non Performing loans for the bank from 120 days past due to Written off accounts.

Attend court sessions on behalf of the bank to recover dues.

Attend auctions where property for customers which owe the bank are being sold.

Reposes properties for customers who owe the bank and forward them for auctioning.

Reschedule non performing loans to assist customers to repay their loans when circumstances change.

Managing excess and overdrawn accounts and loan arrears between 5 to 89 days for the bank.

Call all customers in excess, overdrawn or have loan accounts in arrears.

Rescheduling of loan arrears to allow customers to repay their loans when circumstances change.

Managing all personal accounts for the branch to ensure they are not overdrawn without approval, dormant, closed after being dormant for a year.

Loan applications for all personal accounts at the branch and managing the whole loan lifecycle.

Actioning of daily reports to do with personal customer accounts.

Maintain relationship between the bank and all personal customers domiciled at the branch.