Fortunate Nomali Mkhize
Durban ,South Africa
Summary
Detail-oriented Horse Racing Resulter with experience in high-pressure environments within the sports wagering industry. Ensures precision and compliance while maintaining real-time data integrity. Strong analytical skills and ethical judgement support consistent performance under strict deadlines. Seeking to leverage transferable skills in administrative and corporate settings for professional growth.
Overview
13
13
years of professional experience
Work history
Horse Racing Resulter
Hollywoodbets
Durban, KwaZulu-Natal
2023.09 - Current
- Captured, verified, and recorded official horse racing results in real time to ensure accuracy and reliability.
- Managed and processed race data to enhance betting operations, ensure broadcasting accuracy, and uphold official records.
- Monitored pool limits and identified any discrepancies or errors.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Customer service representative
Hollywoodbets (Helpline/Digital)
Durban, KwaZulu-Natal
2017.08 - 2023.09
- Handled high volume of inbound calls, ensuring prompt resolution of customer issues.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Trained new hires for improved productivity and efficiency on the job floor.
Customer service and FICA consultant
Edcon New accounts
Durban, South africa
2013.07 - 2016.10
- Performed periodic audits on stored information to eliminate outdated or irrelevant entries, enhancing data accuracy.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Education
NVQ Level 5 - Matric
Riverdene Secondary School
Newlands West, KwaZulu-Natal 2008.01 - 2008.11
Bcom HR - HR
Boston City Campus
Umhlanga, KwaZulu-Natal 2025.01 -
Skills
- Strategic planning
- Problem-solving
- Resourcefulness
- Calm under pressure
- Communication skills
- Leadership
Timeline
Bcom HR - HR
Boston City Campus
2025.01 -
Horse Racing Resulter
Hollywoodbets
2023.09 - Current
Customer service representative
Hollywoodbets (Helpline/Digital)
2017.08 - 2023.09
Customer service and FICA consultant
Edcon New accounts
2013.07 - 2016.10
NVQ Level 5 - Matric
Riverdene Secondary School
2008.01 - 2008.11