Fortunate Nobuhle Shangase
Surveillance Monitoring Officer
Durban
Summary
Dynamic surveillance professional with extensive experience at Sun International, adept in CCTV monitoring and incident reporting. Proven track record in enhancing security protocols, ensuring compliance with regulations. Strong investigative skills combined with a commitment to teamwork foster a safe and efficient environment. With environment. With proven track record in overseeing surveillance operations and maintaining high standards of security. Efficiently managed teams to ensure seamless monitoring and quick response to incidents. Known for strong collaboration skills and ability to adapt to dynamic situations while ensuring reliable results. Proficient in risk management and team leadership.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Surveillance Shift Manager Trainee
Sun International
Durban
06.2024 - Current
- Attend Morning Operations meeting
- Verify Losing Tables per CMP report and allocate accordingly
- Update Table Variances
- Balance Cards
- Weekly ordering of Playing cards and receiving stock
- Open and update Daily Gaming Report
- Open and update High Roller Report
- Conduct & process Self Exclusions/Right of admissions/Bannings, CMP Flagging /Register updated & report hyperlinking
- Update Missing Chips
- Assist Shift Manager with Audits (OJT)
Surveillance Monitoring Officer
Sun International
Durban
08.2022 - Current
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored employee activities, confirming compliance with security regulations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Designed effective training programs to enhance the skills of fellow Monitoring Officers.
- Supported continuous improvement initiatives by regularly reviewing existing procedures and suggesting enhancements where needed.
- Ensured compliance with industry regulations by closely following established protocols during monitoring tasks.
- Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
- Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
- Monitored guests for signs of suspicious or criminal activity.
Surveillance Officer
Gold Rush Gaming
Stanger
03.2020 - 08.2022
- Conducted detailed incident reports following any security breaches or suspicious occurrences, aiding in preventing future incidents.
- Identified and documented unauthorized actions by employees.
- Enhanced overall situational awareness by effectively utilizing surveillance equipment, such as cameras and access control systems.
- Increased efficiency in surveillance operations by staying up-to-date on the latest industry trends, tools, and best practices.
- Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
- Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
- Monitored guests for signs of suspicious or criminal activity.
Duty Manager (trainee)
Gold Rush Gaming
Stanger
10.2021 - 03.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Cashier
Gold Rush Gaming
Margate
03.2019 - 02.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree -
Gamalakhe Commercial High School
Port Shepstone, South Africa 01.2007 - 12.2007
Skills
CCTV monitoring
Surveillance equipment
Investigative skills
Suspicious activity monitoring
Large payout verification
Enforcement of policies and procedures
Accurate incident reporting
Teamwork
Incident reporting
Timeline
Surveillance Shift Manager Trainee
Sun International
06.2024 - Current
Surveillance Monitoring Officer
Sun International
08.2022 - Current
Duty Manager (trainee)
Gold Rush Gaming
10.2021 - 03.2022
Surveillance Officer
Gold Rush Gaming
03.2020 - 08.2022
Cashier
Gold Rush Gaming
03.2019 - 02.2020
No Degree -
Gamalakhe Commercial High School
01.2007 - 12.2007
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