Developing an application that will provide unprivileged kids get more information on whatever course they like
FORTUNATE TEBOHO CHALALE
Information Technology And Computer Science Graduate
Soweto
Summary
Motivated and technology-driven professional with a solid foundation in Information Technology and Computer Science, demonstrating expertise in computer hardware, software development, system analysis, and end-user computing. Highly adaptable and eager to learn, with a passion for leveraging technology to address real-world challenges while contributing to a dynamic team environment. Recognized for strong organizational skills and the ability to manage multiple priorities with a positive attitude, along with a willingness to take on additional responsibilities to achieve team goals. Seeking a full-time opportunity that offers professional challenges and allows for the application of interpersonal skills, effective time management, and problem-solving capabilities.
Overview
10
10
years of professional experience
3
3
Certifications
1
1
Language
Work History
Intern
Net Campus
SOWETO
03.2025 - 03.2026
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Enhanced team productivity by assisting with organization of project documentation.
Sales Consultant
Khanyisa Greentech Energy (PTY) Ltd
Midrand
06.2025 - Current
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Grew customer base by building strong relationships through exceptional communication skills and attentive service.
- Enhanced company reputation, securing new business opportunities through strategic networking events and industry conferences.
- Demonstrated initiative by persistently prospecting, networking, and promoting renewable energy business.
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
- Achieved sales goals using persuasive selling methods.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
- Boosted client satisfaction by providing tailored sales and marketing strategies for their unique needs.
- Responded to telephone and in-person requests for information.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Field Sales Consultant
Vuma Reach SADV
SOWETO
10.2022 - 01.2023
- Promoted and sold fiber internet services through door-to-door marketing.
- Educated customers on internet solutions and assisted in troubleshooting queries.
- Strengthened customer service and interpersonal skills through direct engagement.
- Closed over 30 deals in less than 3 months.
- Maintained responsibility for 30 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Maintained accurate and thorough records of leads and customer account information.
- Conducted research to monitor market conditions and industry competitors.
- Developed and presented educational pitches detailing practical and financial product benefits.
- Maintained responsibility for 30 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Cultivated new leads through application of the system and 30 strategies.
- Exceeded sales targets through effective prospecting, lead generation, and product demonstrations.
- Established long-term partnerships with key accounts, driving repeat business and sustained revenue growth.
- Continuously improved sales skills through regular participation in industry conferences and workshops.
- Negotiated favorable contract terms with clients by effectively communicating the benefits of our products and services.
- Consistently met and exceeded sales quotas by maintaining a high level of motivation and commitment to achieving results.
- Promoted brand awareness within target markets by coordinating promotional campaigns including targeted email marketing initiatives.
- Resolved customer issues promptly by working closely with support teams to address concerns or escalate as needed.
- Conducted thorough market research to identify emerging trends and opportunities for expansion within the region.
- Managed a portfolio of key accounts by regularly reviewing performance metrics and identifying areas requiring improvement.
- Developed customized sales presentations tailored to individual client needs, showcasing the unique value proposition of our offerings.
- Provided comprehensive product training for new team members, increasing overall team performance and efficiency.
- Monitored competitor activities within the region by conducting ongoing market analysis to maintain a competitive edge.
- Implemented strategic sales plans for each territory to achieve optimal market penetration.
- Increased sales territory revenue by building strong relationships with clients and consistently delivering exceptional service.
- Maintained detailed records of customer interactions, ensuring accurate forecasting and pipeline management.
- Visited key customers repeatedly to promote retention and relationships.
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Closed over 50 deals in less than 3 months.
- Enhanced company reputation through active participation in community events such as trade shows or networking groups.
- Maintained responsibility for 100 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Cultivated new leads through application of VUMA REACH SADV and useful strategies.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Forged strategic alliances with complementary businesses that offered additional value-added services for our clients.
- Streamlined internal processes for order processing and fulfillment, reducing errors and improving customer satisfaction rates.
- Leveraged CRM tools to track leads, manage contacts, and monitor progress toward reaching quarterly goals.
- Represented company brand during customer and prospect interactions.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consulted with businesses to supply accurate product and service information.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Stayed current on company offerings and industry trends.
- Generated advertising brochure for vendor use.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Closed over hundred deals in less than three months.
- Closed over 100 deals in less than 2 months.
- Increased sales revenue by developing and maintaining strong client relationships.
- Maintained responsibility for 1000 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Drove revenue growth through expert identification of emerging trends within the industry and adjusting sales strategies accordingly.
Teacher's Assistant
Mohato School for Autism
SOWETO
06.2021 - 01.2022
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance and assignments.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
Work-Based Experience (Through ABSA)
PWC
Midrand
06.2018 - 12.2018
- Gained experience in professional work ethics, teamwork, and financial literacy.
- Developed problem-solving and communication skills in a corporate environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Head Hostess
McDonald's
SOWETO
10.2015 - 12.2015
- Provided excellent customer service and ensured a clean, welcoming atmosphere.
- Assisted customers with inquiries and maintained an organized dining area.
- Supported needs of person wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
- Supported needs of 100- person wait staff who attended to specific needs of countless customers daily for McDonald's restaurant with social relevancy and intentionality.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Opened and closed seating sections according to volume of guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Seated patrons based on guest preferences and seating availability.
- Completed daily side work and opening and closing duties without fail.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Delivered pick-up and curbside orders to guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Associate of Science - Information Technology & Computer Science
South West Gauteng TVET College, George Tabor Campus
ZA12.2018
Skills
Hardware and software diagnostics
Designing efficient systems
Computer programming principles
Multimedia content creation
Foundational knowledge in systems development
User support expertise
Cloud file management
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Excellent communication
Certification
Google IT Support Course: Operating Systems & You – Coursera (2021)
References
THATO, MOTHEPU, Mentor, 060 477 1744
ACHIEVEMENTS & EXTRACURRICULAR ACTIVITIES
Best Volleyball Player Award (2011) Strong interpersonal and communication skills Passion for continuous learning in IT
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Microsoft certifications through effectively helping with being a part of a placement programme with Net Campus.
Interests
Timeline
Sales Consultant
Khanyisa Greentech Energy (PTY) Ltd
06.2025 - Current
Intern
Net Campus
03.2025 - 03.2026
Field Sales Consultant
Vuma Reach SADV
10.2022 - 01.2023
Teacher's Assistant
Mohato School for Autism
06.2021 - 01.2022
Work-Based Experience (Through ABSA)
PWC
06.2018 - 12.2018
Head Hostess
McDonald's
10.2015 - 12.2015
Associate of Science - Information Technology & Computer Science
South West Gauteng TVET College, George Tabor Campus