Fortunate Setswale Makgopa
johann,South Africa
Summary
A highly skilled professional with expertise in critical thinking, creativity and innovation, and time management. Demonstrates effective communication and proficiency in Microsoft Word, PowerPoint, and Excel. Experienced in visual merchandising and stockroom control, with a strong understanding of business etiquette. Known for strong ethics and integrity, aiming to leverage these skills to contribute to organisational success.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Crowd controller
POWER FASHION STORE
09.2023 - 12.2023
- Checked tickets and passes at entrances for validating legitimate access to events.
- Deescalated conflicts to ensure a peaceful environment.
- Assisted patrons in finding seats for improved customer experience.
- Provided clear directions to attendees enhancing their overall experience.
- Prevented incidents for maintaining a calm and controlled atmosphere.
- Achieved orderly conduct by implementing strict rules and regulations.
Store Associate
Mr Price
04.2023 - 08.2023
- Handled returns and exchanges smoothly, maintaining high level of customer satisfaction.
- Increased customer satisfaction by delivering excellent service and handling complaints professionally.
- Ensured optimal stock levels with regular inventory checks.
- Managed till operations effectively, reducing checkout time for customers.
- Improved product sales for generating higher revenue through effective merchandising techniques.
- Maintained clean, organised store environment for enhanced shopping experience.
Tutor
Manana Primary School
03.2022 - 11.2022
- Simplified complex topics using practical examples and analogies in teaching approach.
- Ensured students grasped subject matter fully through continuous assessment techniques.
- Adapted teaching style for individual learning capabilities.
- Conducted one-on-one sessions for personalised attention to each student's needs.
- Developed study schedules for effective time management and exam preparation.
- Fostered a positive learning environment to enhance student focus.
- Prepared lesson plans, ensuring understanding of complex concepts.
Education
NSC - Matric
LESAILANE SECONDARY SCHOOL
South Africa 01.2021 - 12.2021
BA - COMMUNICATION
UNISA
Scottish Qualifications Certificate -
Mr Price Foundation
03.2023 - 05.2023
Scottish Qualifications Certificate - Work readiness & Computer Literacy skills
Afrika Tikkun Services
South Africa 01.2024 - 06.2024
Scottish Qualifications Certificate - Retail, Sales and Merchandising
Afrika Tikkun Services
South Africa 07.2024 - 12.2024
Skills
- Critical Thinking
- Creativity and innovation
- Time Management
- Effective Communication
- Microsoft word
- PowerPoint
- Excel
- Visual merchandising
- Stockroom control
- Business Etiquette
- Strong ethics and integrity
Certification
- LIFE SKILLS & RETAIL FRONTLINE PROGRAMME, 01/01/23
- COMPUTER LITERACY SKILLS, 01/01/24
- RETAIL, SALES, AND MERCHANDISING, 01/01/24
Timeline
Scottish Qualifications Certificate - Retail, Sales and Merchandising
Afrika Tikkun Services
07.2024 - 12.2024
Scottish Qualifications Certificate - Work readiness & Computer Literacy skills
Afrika Tikkun Services
01.2024 - 06.2024
Crowd controller
POWER FASHION STORE
09.2023 - 12.2023
Store Associate
Mr Price
04.2023 - 08.2023
Scottish Qualifications Certificate -
Mr Price Foundation
03.2023 - 05.2023
Tutor
Manana Primary School
03.2022 - 11.2022
NSC - Matric
LESAILANE SECONDARY SCHOOL
01.2021 - 12.2021
BA - COMMUNICATION
UNISA
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