Fortunate Chiseko

Company Overview: Prepaid Metering Solutions

• Act as the first point of contact for clients, addressing their queries and concerns promptly and effectively.
• Customer Service, Helpdesk and whatsapp Support
• Handling customer inquiries via Zoho and One Stream ticketing system
• Assisting with Compliance and processing of change of ownerships, change of banking details and reinstating of banking details.
• Assisting customers in navigating our services and utilizing the available resources.
• Maintain accurate records of customer interactions in our CRM system
• Help identify upsell opportunities to promote additional services and enhance customer value.
• Support customer onboarding processes, ensuring clients are effectively integrated into our systems

Company Overview: Financial Services

• Answering customer calls
• Handling customer inquiries via Zendesk ticketing system
• Responding to online chats & client emails
• Performed KYC authorizations
• Performing password resets & phone number change.
• Performing Card Verifications
• Assisting new clients to Sign up on the website
• Liaising with the payments team on outstanding/over customer remittances
• Took part in brainstorming sessions and meetings with stakeholders and other department heads to map out best practices
• Collaborating with cross functional teams (Project manager, developers and BI)
• Assisted New Customers to open bank Accounts
• Tracked & corrected deposit errors
• Loaded funds onto a client's bank card
• Checked and reported on ATM fraud cases
• Assisted customers with fraud claims
• Issued bank statements to customers
• Assisted customers to sign up
• Edited client details to ensure accuracy
• Responded to queries via email/calls
• Made policy updates, upgrades, claims and cancellations
• Created Money orders and assisting recipients to collect
• Reported on Order delays to supervisors
• Assisted new customer sign up's to send money
• Financial Services

• Maintain a tidy reception area
• Welcome guests upon entering the salon
• Processing payments
• Appointment scheduling
• Appointment tracking
• Issuing and filing receipts
• Client management
• Advise clients about appointment availability
• Customer service
• Provide them with service information

• Transaction Management: Operating cash registers, scanning goods, accurately recording payments, and issuing receipts.
• Customer Service: Greeting customers, answering questions, assisting with orders, and handling complaints.
• Cash Handling: Making change, managing the cash drawer, and balancing cash registers.
• Payment Processing: Accepting cash, credit cards, and other forms of payment.
• Inventory Control: Assisting with stocking and maintaining a clean and organized checkout area.
• Cross-selling: Introducing new products and promotions to customers.
• Returns and Exchanges: Handling returns and exchanges for customers.