FORGIVENESS NYAKANE
ADMINITRATION
LYTTELTON MANOR
Summary
Efficient administrative support major (Office Admin) currently attending working and studying . Aiming to leverage proven communication, critical thinking and interpersonal skills to successfully fill the administration role at your company. Frequently praised as focused by my peers. I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Patient Administrator
Zuid Afrikaans
Pretoria
10.2023 - Current
- Improved patient satisfaction by streamlining appointment scheduling processes.
- Optimized resource utilization within the practice by regularly monitoring supply inventory levels and placing timely orders when needed.
- Collaborated with medical staff to develop efficient patient care plans, improving overall treatment outcomes.
- Managed payment collections from patients seamlessly while providing detailed explanations regarding their financial responsibilities.
- Conducted comprehensive training sessions for new team members on administrative policies and procedures, contributing to the onboarding process''s success rate.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure seamless coordination of care.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained strict confidentiality standards, ensuring all sensitive information remained secure and adhering to HIPAA regulations.
- Ensured smooth operations of the front desk, handling phone calls and directing inquiries to appropriate staff members.
- Implemented an effective appointment reminder system that decreased no-show rates significantly.
- Enhanced office efficiency by maintaining accurate patient records and updating necessary documentation.
- Managed insurance claims processing, resulting in timely payments and reduced billing errors.
- Coordinated referral management tasks, resulting in improved access to specialized care for patients.
- Increased accuracy of billing procedures by thoroughly verifying insurance coverage details before appointments.
- Utilized advanced knowledge of medical terminology and coding practices to accurately process patient information, ultimately enhancing the overall quality of care provided.
- Reduced wait times for patients by managing patient flow and coordinating with healthcare providers.
- Assisted physicians with pre-authorization requests, ensuring timely approval of required treatments or medications for patients'' wellbeing.
- Contributed to team efforts in achieving practice goals through proactive collaboration with colleagues across various departments.
- Assisted in creating a welcoming environment for patients by maintaining clean and organized waiting areas.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Teacher’s Assistant
Fleur Laerskool
Centurion
02.2022 - 09.2023
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
Education
Bachelor - English, Sepedi, Mathematical Literacy, Life Scien
Monaredira Private College
Mpumalanga 11.2019
Diploma - Management Assistant
Tshwane South TVET College
Pretoria, South Africa Skills
Communication
Information Technology
Computer Literacy
Time Organisation
Team Development
Digital proficiency
References
- Mr LJ Jacobs - School Principal (012 664 5796)
- Mrs E Viljoen - Facility Manger (012 346 4040/ 072 502 6272)
EXTRACURRICULAR ACTIVITIES
Chess, Netball, Reading Chess, Netball, Reading and Writing
Timeline
Patient Administrator
Zuid Afrikaans
10.2023 - Current
Teacher’s Assistant
Fleur Laerskool
02.2022 - 09.2023
Bachelor - English, Sepedi, Mathematical Literacy, Life Scien
Monaredira Private College
Diploma - Management Assistant
Tshwane South TVET College