Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Forgiveness Mashundu

Pretoria

Summary

Dynamic and detail-oriented professional with extensive experience at Mildred Ratshilindela, excelling in housekeeping and laundry services. Proficient in sanitization techniques and skilled in maintaining pristine environments. Recognized for delivering exceptional guest satisfaction through effective communication and a strong work ethic. Committed to upholding high standards of cleanliness and comfort.

Overview

6
6
years of professional experience

Work History

Housekeeper

Mildred Ratshilindela
Pretoria
05.2022 - 07.2024
  • Assisted in laundry services including washing, drying, and folding linens.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Changed bed linens and towels, tidied up rooms.
  • Used cleaning chemicals following proper guidelines.

Wait Staff Member

Khathutshelo
Pretoria
02.2018 - 01.2020
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
  • Addressed complaints to kitchen staff and served replacement items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Cleared table and bussed dishes to allow for quick setups.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Answered questions about menu selections and made recommendations when requested.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Cleared dishes between courses and after guests finished dining.
  • Took beverage orders from patrons and served drinks promptly.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Ribane Laka High School
Gauteng Pretoria

Skills

  • Housekeeping procedures
  • Laundry services
  • Cleaning chemicals
  • Sanitization techniques
  • Cleaning bathrooms
  • Polishing surfaces
  • Linen replacement
  • Bed making proficiency
  • Ironing and folding
  • Hardworking
  • FLUENT IN TSHIVENDA
  • Folding clean laundry
  • Housekeeping
  • Sorting and washing laundry
  • Floor maintenance

Affiliations

  • A MOTHER

Languages

Tshivenda
First Language

Accomplishments

  • Won a netball high school cup

References

References available upon request.

Timeline

Housekeeper

Mildred Ratshilindela
05.2022 - 07.2024

Wait Staff Member

Khathutshelo
02.2018 - 01.2020

Ribane Laka High School

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Forgiveness Mashundu