FOREMAN SAKATI-Sakatus
Cape Town
Summary
Hospitality Professional specializing in Front Office Operations. Achieved operational efficiency through expertise in managing high-volume arrivals, guest relations, and financial reporting. Focused on leveraging proficiency in Property Management Systems to enhance team performance and optimize guest experiences.
Overview
2
2
Languages
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Front Office Manager
Noah House hotel boutique
Cape Town
10.2025 - Current
- Supervised front office staff scheduling and shift coverage to maintain daily service standards.
- Managed front desk operations for boutique hotel guest arrivals and departures.
- Coordinated room assignments with housekeeping and maintenance teams to ensure timely room readiness.
Night Manager (Front Office)
Hotel Design Gorgeous George
07.2023 - 09.2025
- Oversee all hotel operations during the night shift.
- Manage and support night staff, including front desk agents and security personnel.
- Handle guest check-ins and check-outs efficiently.
- Resolve guest complaints and issues promptly and professionally.
- Ensure the safety and security of guests and staff.
- Maintained high customer service standards to ensure guest satisfaction and encourage repeat visits.
- Coordinate with housekeeping and maintenance departments for any urgent needs.
- Conduct regular inspections of the property to ensure cleanliness and safety.
- Ensure compliance with all hotel policies and procedures.
- Assist with emergency situations; provide first aid if necessary.
- Manage financial transactions and reconcile accounts at the end of the shift.
- Monitored hotel occupancy and room availability to optimize guest experiences.
- Train and mentor new night staff members.
- Handle special requests and VIP guests with care and attention.
- Coordinated with local law enforcement and emergency services during incidents.
- Maintain accurate records of incidents and guest interactions.
- Prepared and distributed daily reports to management, highlighting key operational insights.
- Performed specific duties as directed by hotel management to maintain efficiency.
Night Auditor Manager
Hotel Design Gorgeous George
04.2020 - 06.2023
- Prepared and distributed financial, operational, and night audit reports.
- Balanced all departmental accounts and financial information to facilitate closing dates.
- Identified and resolved discrepancies across all systems, including room status, rates, and no-shows.
- Completed accurate postings to guest accounts, ensuring financial integrity.
- Executed manual data backups to secure information at closing hours.
Late Duty Manager
Hotel Desigh Gorgeous George
11.2018 - 03.2020
- Greet and assist in VIP arrival and departure; perform special services for VIP guests.
- Prepares and checks for VIP's arrival and escorts guests to rooms.
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and releasing rooms blocked because of no-shows
- Assisted guests with resolving room lock issues at front desk.
- Ensured cleanliness of lobby, public areas, and front office staff appearance and behavior to uphold hotel standards.
- Fostered positive public relations to enhance guest satisfaction and hotel reputation.
- Handled front office operations during the absence of the Front Office Manager.
- Oversaw front office operations as head of department.
- Provided instructions to Night Reception regarding walk-in guests and releasing rooms blocked due to no-shows.
- Coordinate with all departments to maintain Front Office functions properly.
- Operates the front office computer system to assist front office attendants.
- Checks group department and ensures switchboard makes appropriate wake-up calls.
- Assists reception, business centre, cashier, concierge, bell captain when they are busy
- Approved and signed allowances and rebates for the front office cashier.
- Authorizes charges to be made for late departures and/or compliments on them.
- Encouraged teamwork among staff to enhance collaboration.
- Maintains hotel policy on credit/lost and found hotel guest's properties.
- Follows up on credit check report, and liaises with credit manager.
- Discuss all matters to be followed up with the next shift Reception Manager.
- Approve working schedule for front office attendants and submit
- Oversaw front office operations as head of the department.
- Assigned and approved duty roster for all front desk staff.
Reception(Front office)
Mandela Rhodes Place Hotel
02.2010 - 10.2018
- Answered incoming phone calls promptly
- Took down messages for team follow-up and communication
- Recorded messages for team follow-up
- Handling printing and faxing of documents
- Scheduled appointments, ensuring optimal time management for office operations
- Executed data entry to ensure timely updates of information
- Organized and filed paperwork to facilitate easy access to documents
- Performed errands outside the office for various tasks
Education
Faculty of Law
Kinshasa University
Kinsahasa, Dem. Of Congo 09.1998 - 09.2000
State Diploma - Maths & Physics
South -Yolo Scientific High School
KinshasaSkills
- Front office operations
- Property management system
- Night audit management
- Property management systems
- Night audit reporting
- Guest ledger reconciliation
- Staff training
- Guest account balancing
- Guest Relations
Personal Information
- Title: Hospitality Manager
- Date of Birth: 1977-11-05
- Nationality: Congolese
- Visa Status: Refugee ID
LANGUAGES
- Title: Hospitality Manager
- Date of Birth: 1977-11-05
- Nationality: Congolese
- Visa Status: Refugee ID
OTHER QUALIFICATIONS
- Title: Hospitality Manager
- Date of Birth: 1977-11-05
- Nationality: Congolese
- Visa Status: Refugee ID
Languages
French
First Language
English
Advanced
C1
Timeline
Front Office Manager
Noah House hotel boutique
10.2025 - Current
Night Manager (Front Office)
Hotel Design Gorgeous George
07.2023 - 09.2025
Night Auditor Manager
Hotel Design Gorgeous George
04.2020 - 06.2023
Late Duty Manager
Hotel Desigh Gorgeous George
11.2018 - 03.2020
Reception(Front office)
Mandela Rhodes Place Hotel
02.2010 - 10.2018
Faculty of Law
Kinshasa University
09.1998 - 09.2000
State Diploma - Maths & Physics
South -Yolo Scientific High School