Foreman Dhagumdu Sakati-Sakati
Cape Town
Summary
Experienced with Night Auditor Manager procedures and financial reporting with a solid background in managing night audit operations. Demonstrated success in ensuring accurate financial reporting and smooth hotel operations during night shifts. Proven ability to use problem-solving and customer service skills to address guest inquiries and issues.
Overview
15
15
years of professional experience
Work History
Night Audit Manager
Gorgeous George Hotel
11.2019 - Current
- Taking charge of all hotels, checking on payment, receiving complaints and dealing with all complaints, assisting guests when required, and data capture.
- Trained new team members in night audit procedures, fostering a consistent approach to service standards across the department.
- Maintained compliance with all relevant laws, regulations, and company policies, ensuring a safe and legally compliant work environment for both guests and employees.
- Monitored inventory levels for essential supplies, placing orders as needed to ensure uninterrupted hotel services during night hours.
- Assisted guests with transportation arrangements or recommendations for local attractions, providing personalized service that exceeded expectations.
- Implemented effective strategies to minimize noise disturbances during nighttime hours, contributing to an improved guest sleep experience.
- Resolved billing discrepancies swiftly and accurately, ensuring timely payments while avoiding potential conflicts with guests.
Late Duty Manager
Gorgeous George Hotel
11.2018 - 09.2022
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
- Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.
- Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
- Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
- Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
- Developed strong relationships with corporate clients to secure repeat bookings for business events.
- Coordinated staff schedules efficiently to maintain appropriate staffing levels during peak periods while avoiding overtime costs.
Receptionist
Mandela Rhodes Place Hotel
02.2010 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Fist and second graduate - Laws
University of Kinshasa
Matric - Maths and Physics
Yolo Institute Scientist
Kinshasa, Congo Republic Of Democratic11-1995
Skills
- Customer service
- Cash handling
- Auditing procedures
- Financial statement review
- Developing internal controls
- Analyzing financial statements
- Audit presentation
- Staffing management
- Problem-solving abilities
- Multitasking Abilities
- Conflict Resolution
Languages
French
English
Bilingual or Proficient (C2)
Timeline
Night Audit Manager
Gorgeous George Hotel
11.2019 - Current
Late Duty Manager
Gorgeous George Hotel
11.2018 - 09.2022
Receptionist
Mandela Rhodes Place Hotel
02.2010 - 09.2018
Fist and second graduate - Laws
University of Kinshasa
Matric - Maths and Physics
Yolo Institute Scientist
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