Foreman Dhagumdu Sakati-Sakati
Cape Town
Summary
Experienced with Night Auditor Manager procedures and financial reporting with a solid background in managing night audit operations. Demonstrated success in ensuring accurate financial reporting and smooth hotel operations during night shifts. Proven ability to use problem-solving and customer service skills to address guest inquiries and issues.
Overview
15
15
years of professional experience
Work History
Night Audit Manager
Gorgeous George Hotel
Cape Town, Western Cape
11.2019 - Current
- Taking charge of all hotels, checking on payment, receiving complaints and dealing with all complaints, assisting guests when required, and data capture.
- Trained new team members in night audit procedures, fostering a consistent approach to service standards across the department.
- Maintained compliance with all relevant laws, regulations, and company policies, ensuring a safe and legally compliant work environment for both guests and employees.
- Monitored inventory levels for essential supplies, placing orders as needed to ensure uninterrupted hotel services during night hours.
- Assisted guests with transportation arrangements or recommendations for local attractions, providing personalized service that exceeded expectations.
- Implemented effective strategies to minimize noise disturbances during nighttime hours, contributing to an improved guest sleep experience.
- Resolved billing discrepancies swiftly and accurately, ensuring timely payments while avoiding potential conflicts with guests.
Late Duty Manager
Gorgeous George Hotel
Cape Town, South Africa
11.2018 - 09.2022
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
- Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.
- Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
- Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
- Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
- Developed strong relationships with corporate clients to secure repeat bookings for business events.
- Coordinated staff schedules efficiently to maintain appropriate staffing levels during peak periods while avoiding overtime costs.
Receptionist
Mandela Rhodes Place Hotel
Cape Town, South Africa
02.2010 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Fist and second graduate - Laws
University of Kinshasa
Matric - Maths and Physics
Yolo Institute Scientist
Kinshasa, Congo Republic Of Democratic11-1995
Skills
- Customer service
- Cash handling
- Auditing procedures
- Financial statement review
- Developing internal controls
- Analyzing financial statements
- Audit presentation
- Staffing management
- Problem-solving abilities
- Multitasking Abilities
- Conflict Resolution
Languages
French
English
Bilingual or Proficient (C2)
Timeline
Night Audit Manager
Gorgeous George Hotel
11.2019 - Current
Late Duty Manager
Gorgeous George Hotel
11.2018 - 09.2022
Receptionist
Mandela Rhodes Place Hotel
02.2010 - 09.2018
Fist and second graduate - Laws
University of Kinshasa
Matric - Maths and Physics
Yolo Institute Scientist