Floyd Tshepo Rapesioa
Restaurant Manager
Cape Town,Western Cape
Summary
Experienced Assistant Restaurant General Manager who never gets tired of studying more about the Hospitality Industry and has a good track record of success in improving operational efficiency, providing exceptional customer service, and developing high-performing teams. Skilled in restaurant operations, team leadership, and problem-solving. Strong communication skills and proficiency in English. Committed to creating a positive work environment, ensuring food safety, and maintaining high levels of guest satisfaction. Eager to learn and contribute my expertise and enthusiasm to a leading organization in the food service industry.
Overview
24
24
years of professional experience
27
27
years of post-secondary education
3
3
Certification
Work History
Assistant Restaurant General Manager
Gold Restaurant
Cape Towm
12.2022 - Current
- Assisting the General Manager with all the day to day operations of a restaurant
- Assisting on specified HR administration tasks
- Standing in for the General Manager in absentia
- Managing and supervision of all restaurant front of house and back of house operations
- Dealing with guest complaints and compliments
- Communicating with the entire management team on all aspects related to restaurant operations
- Assisting in staff recruitment, training, supervision and appraisal
- Assisting guests with bookings
- Paying attention to all aspects of guests accounts and communicate any discrepancies to the accounts department
- Daily encouragement of both the FOH and BOH on working as a team and helping each other making sure that our are guests happy
- Tasting FOH on menu knowledge on a daily basis and encouraging them to upsell on beverages.
Front Of House Manager
Moyo Kirstenbosch African Restaurant
11.2018 - 12.2022
- Opening and closing procedures of the restaurant
- Daily cashing up balancing for waiters and barmen
- Conducting daily waiters' pre-service briefing
- Checking on guests during their meal experience and handling all their complaints and compliments in a very professional manner
- Supervision of all FOH staff
- Bar stock ordering, receiving, storing and issuing
- Bar daily, weekly and monthly stock takes for beverages cost of sales purposes
- Settings up for functions as per the guest requirements
- Recruitment, selection and training of waiters and barmen
- Weekly rostering of FOH staff in conjunction with the business levels.
Kitchen Manager
JohnDory's Fish, Grill & Sushi Restaurant
07.2016 - 08.2018
- Restaurant daily opening and closing procedures
- Stock ordering, ordering, receiving, storing and issuing
- Conducting daily, weekly and monthly kitchen stock counts and balancing
- Supervision of all kitchen sections and activities making sure cleaning as you go procedures and menu recipes are followed accordingly
- Monitoring food quantity and controlling food portions
- Weekly staff rostering.
Senior Waiter, Front Of House Manager & Restaurant General Manager
Piatto Restaurant & Grill
07.2009 - 06.2016
- Overall management of all the restaurant operations in accordance to the franchisor set standards
- Dealing with guest compliments and complaints in a very professional manner
- Responsible for all restaurant purchases
- Dealing with suppliers with regard to purchases and accounts payment
- Restaurant daily opening and closing procedures
- Daily cash-up balancing
- Sending monthly restaurant turn over to Head Office and Director
- Staff recruitment, training, development and management
- Interacting with guests during their meal experience
- Restaurant daily, weekly and monthly stock takes for food and beverages cost of sales reports
- Communicating with staff, director and head office on daily basis on all aspects concerning operations.
Education
High School Certificate (Matric)
HF Tlou High School
Rustenburg, South Africa 01.1993 - 11.1997
Certificate In Hospitality Management Studies -
Alison Online
Ireland 01.2024 - 04.2024
Diploma in Hospitality Management -
Alison Online
Ireland 01.2024 - 05.2024
Some College (No Degree) - Certificate in New Managers Development Programme
Stellenbosch University
Cape Town, South Africa 07.2024 - 10.2023
Skills
Languages
English
Tswana
Zulu
Xhosa
References
- Andrew Mnwemba, General Manager, GOLD Restaurant, Green Point, Capetown, 021 4214 653, andrew@goldrestaurant.co.za
- Mr Rajan Naidoo, Former Director, Piatto Restaurant & Grill, Rustenburg, 0145922833, rajandist@yahoo.com
- Ms Hloni Dube, General Manager, JohnDory's Fish, Grill & Sushi Restaurant, Bedford Centre- JHB, 0116153846, bedfordcentre@johndorys.com
- Ms Nikki Dummas, General Manager, Moyo Kirstenbosch Restaurant, Cape Town, 021 7629 585, nikki@moyo.com
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 01/18/79
- Gender: Male
- Nationality: South African
- Marital Status: Married
Certification
[HIRA & Incident Accident Investigation], [RTS-Risk Training Solutions] - [May 2023]
Timeline
Some College (No Degree) - Certificate in New Managers Development Programme
Stellenbosch University
07.2024 - 10.2023
[HIRA & Incident Accident Investigation], [RTS-Risk Training Solutions] - [May 2023]
05-2024
Certificate In Hospitality Management Studies -
Alison Online
01.2024 - 04.2024
Diploma in Hospitality Management -
Alison Online
01.2024 - 05.2024
Assistant Restaurant General Manager
Gold Restaurant
12.2022 - Current
Front Of House Manager
Moyo Kirstenbosch African Restaurant
11.2018 - 12.2022
Kitchen Manager
JohnDory's Fish, Grill & Sushi Restaurant
07.2016 - 08.2018
Senior Waiter, Front Of House Manager & Restaurant General Manager
Piatto Restaurant & Grill
07.2009 - 06.2016
High School Certificate (Matric)
HF Tlou High School
01.1993 - 11.1997
Similar Profiles
David OluwasolaDavid Oluwasola
Dishwasher at Gold RestaurantDishwasher at Gold Restaurant
Elriza JantjiesElriza Jantjies
Reservation Executive at Gold RestaurantReservation Executive at Gold Restaurant
Sonwabile NhanhaSonwabile Nhanha
Entertainer at Gold restaurantEntertainer at Gold restaurant
Adrian KleinsmithAdrian Kleinsmith
Account Manager Mobile and Fixed Services at MTNAccount Manager Mobile and Fixed Services at MTN
Anethea SamuelsAnethea Samuels
Primary assistant teacher at St. Theresa's Primary SchoolPrimary assistant teacher at St. Theresa's Primary School