Floyd Tshepo Rapesioa
Restaurant Manager
Cape Town,Western Cape
Summary
Experienced Assistant Restaurant General Manager who never gets tired of studying more about the Hospitality Industry and has a good track record of success in improving operational efficiency, providing exceptional customer service, and developing high-performing teams. Skilled in restaurant operations, team leadership, and problem-solving. Strong communication skills and proficiency in English. Committed to creating a positive work environment, ensuring food safety, and maintaining high levels of guest satisfaction. Eager to learn and contribute my expertise and enthusiasm to a leading organization in the food service industry.
Overview
24
24
years of professional experience
27
27
years of post-secondary education
3
3
Certification
Work History
Assistant Restaurant General Manager
Gold Restaurant
Cape Towm
12.2022 - Current
- Assisting the General Manager with all the day to day operations of a restaurant
- Assisting on specified HR administration tasks
- Standing in for the General Manager in absentia
- Managing and supervision of all restaurant front of house and back of house operations
- Dealing with guest complaints and compliments
- Communicating with the entire management team on all aspects related to restaurant operations
- Assisting in staff recruitment, training, supervision and appraisal
- Assisting guests with bookings
- Paying attention to all aspects of guests accounts and communicate any discrepancies to the accounts department
- Daily encouragement of both the FOH and BOH on working as a team and helping each other making sure that our are guests happy
- Tasting FOH on menu knowledge on a daily basis and encouraging them to upsell on beverages.
Front Of House Manager
Moyo Kirstenbosch African Restaurant
11.2018 - 12.2022
- Opening and closing procedures of the restaurant
- Daily cashing up balancing for waiters and barmen
- Conducting daily waiters' pre-service briefing
- Checking on guests during their meal experience and handling all their complaints and compliments in a very professional manner
- Supervision of all FOH staff
- Bar stock ordering, receiving, storing and issuing
- Bar daily, weekly and monthly stock takes for beverages cost of sales purposes
- Settings up for functions as per the guest requirements
- Recruitment, selection and training of waiters and barmen
- Weekly rostering of FOH staff in conjunction with the business levels.
Kitchen Manager
JohnDory's Fish, Grill & Sushi Restaurant
07.2016 - 08.2018
- Restaurant daily opening and closing procedures
- Stock ordering, ordering, receiving, storing and issuing
- Conducting daily, weekly and monthly kitchen stock counts and balancing
- Supervision of all kitchen sections and activities making sure cleaning as you go procedures and menu recipes are followed accordingly
- Monitoring food quantity and controlling food portions
- Weekly staff rostering.
Senior Waiter, Front Of House Manager & Restaurant General Manager
Piatto Restaurant & Grill
07.2009 - 06.2016
- Overall management of all the restaurant operations in accordance to the franchisor set standards
- Dealing with guest compliments and complaints in a very professional manner
- Responsible for all restaurant purchases
- Dealing with suppliers with regard to purchases and accounts payment
- Restaurant daily opening and closing procedures
- Daily cash-up balancing
- Sending monthly restaurant turn over to Head Office and Director
- Staff recruitment, training, development and management
- Interacting with guests during their meal experience
- Restaurant daily, weekly and monthly stock takes for food and beverages cost of sales reports
- Communicating with staff, director and head office on daily basis on all aspects concerning operations.
Education
High School Certificate (Matric)
HF Tlou High School
Rustenburg, South Africa 01.1993 - 11.1997
Certificate In Hospitality Management Studies -
Alison Online
Ireland 01.2024 - 04.2024
Diploma in Hospitality Management -
Alison Online
Ireland 01.2024 - 05.2024
Some College (No Degree) - Certificate in New Managers Development Programme
Stellenbosch University
Cape Town, South Africa 07.2024 - 10.2023
Skills
Computer literacy (Ms Excel & Ms Word)
Implementing growth strategies
Assisting in Managing Financial Budgets & Reports
Monitoring Costs
Recruiting, training, and supervising staff
Design staff schedules, sign-off hours, and assist with payroll
Handling Employee Issues & Conflicts
Ensuring Customer Satisfaction & Building Customer Relations
Managing Inventory & Ordering Supplies
Monitoring Environmental, Food & Safety & Sanitation Practice
Attending meetings and contributing on ways to increase profitability
Implementing growth strategies
Languages
English
Tswana
Zulu
Xhosa
References
- Andrew Mnwemba, General Manager, GOLD Restaurant, Green Point, Capetown, 021 4214 653, andrew@goldrestaurant.co.za
- Mr Rajan Naidoo, Former Director, Piatto Restaurant & Grill, Rustenburg, 0145922833, rajandist@yahoo.com
- Ms Hloni Dube, General Manager, JohnDory's Fish, Grill & Sushi Restaurant, Bedford Centre- JHB, 0116153846, bedfordcentre@johndorys.com
- Ms Nikki Dummas, General Manager, Moyo Kirstenbosch Restaurant, Cape Town, 021 7629 585, nikki@moyo.com
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 01/18/79
- Gender: Male
- Nationality: South African
- Marital Status: Married
Certification
[HIRA & Incident Accident Investigation], [RTS-Risk Training Solutions] - [May 2023]
Timeline
Some College (No Degree) - Certificate in New Managers Development Programme
Stellenbosch University
07.2024 - 10.2023
[HIRA & Incident Accident Investigation], [RTS-Risk Training Solutions] - [May 2023]
05-2024
Certificate In Hospitality Management Studies -
Alison Online
01.2024 - 04.2024
Diploma in Hospitality Management -
Alison Online
01.2024 - 05.2024
Assistant Restaurant General Manager
Gold Restaurant
12.2022 - Current
Front Of House Manager
Moyo Kirstenbosch African Restaurant
11.2018 - 12.2022
Kitchen Manager
JohnDory's Fish, Grill & Sushi Restaurant
07.2016 - 08.2018
Senior Waiter, Front Of House Manager & Restaurant General Manager
Piatto Restaurant & Grill
07.2009 - 06.2016
High School Certificate (Matric)
HF Tlou High School
01.1993 - 11.1997