Florentia Bekkers
Cape Town,WC
Summary
Dynamic educator and administrative professional with a proven track record at Pinedene Primary School and EZ Debt. Excelled in fostering parent-teacher communication and implementing creative lesson designs, enhancing student academic achievement. Demonstrated exceptional multitasking and organizational skills, significantly improving customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Grade 4 Teacher
Pinedene Primary School
08.2023 - 12.2024
- Maintained strong lines of communication with parents through regular conferences and updates on student progress, contributing to improved parent involvement in their child''s education.
- Served as a mentor for new teachers, offering guidance on best practices for lesson planning, classroom management, and assessment techniques.
- Implemented effective assessment tools to track student progress and inform future instruction.
- Developed individualized instructional plans to support diverse learners, leading to increased academic achievement for all students.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
Personal Assistant
EZ Debt
06.2018 - 08.2023
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Actioned all managerial duties when manager was absent.
Administrative Assistant
EZ Debt
06.2015 - 05.2018
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and credit providers and maintained effective lines of communication.
Call Center Agent
Siyaya Debt Solutions
09.2012 - 05.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
Education
Bachelor of Education - Education
University Of South Africa
12-2024
Skills
- Parent-teacher communication
- Growth mindset
- Collaborative teaching
- Classroom safety
- Creative lesson design
- Problem-solving skills
- Multitasking and organization
- Team collaboration
- Classroom management
- Adaptability and flexibility
Timeline
Grade 4 Teacher
Pinedene Primary School
08.2023 - 12.2024
Personal Assistant
EZ Debt
06.2018 - 08.2023
Administrative Assistant
EZ Debt
06.2015 - 05.2018
Call Center Agent
Siyaya Debt Solutions
09.2012 - 05.2015
Bachelor of Education - Education
University Of South Africa
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