Florence Mpho Sennelo
Administration Officer
Waterfall City
Summary
Proven Administrative Officer with a track record of enhancing workflow planning and relationship building at the City of Tshwane Metropolitan Municipality. Excelled in database administration and fostered key relationships, significantly improving communication and operational efficiency. Skilled in documentation control and presenting complex reports succinctly.
Overview
16
16
years of professional experience
Work History
Mhlanka Enterprise(pty)Ltd
Director
02.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Administrative Officer
City of Tshwane Metropolitan Municipality
08.2014 - 10.2020
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Receptionist Assistant
NAMC
10.2012 - 07.2014
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
Doctor's Office Assistant
Dr BJ Masango
12.2008 - 02.2010
- Completed clinic room inventories and restocked supplies.
- Maintained patient confidence and protected operations by keeping information confidential and following HIPAA guidelines.
- Registered new patients in electronic medical record prior to scheduling appointments.
- Facilitated patient clinic by greeting and rooming patients.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
Diploma - Human Resources Management
PC Training & Business College
Pretoria 05.2014
Higher Certification - Business Administration
Pc Training And Business College
Pretoria04.2011
Skills
Payroll and budgeting
Documentation and control
Presentation design
Workflow planning
Account Reconciliation
Relationship building
Database administration
Contract negotiations
Credit and collections
Timeline
Mhlanka Enterprise(pty)Ltd
Director
02.2021 - Current
Administrative Officer
City of Tshwane Metropolitan Municipality
08.2014 - 10.2020
Receptionist Assistant
NAMC
10.2012 - 07.2014
Doctor's Office Assistant
Dr BJ Masango
12.2008 - 02.2010
Diploma - Human Resources Management
PC Training & Business College
Higher Certification - Business Administration
Pc Training And Business College