Florence Mphakiseng Mkhwanazi

• Contact clients and discuss their overdue payments
• Take actions in order to encourage timely payments
• Process payments and refunds
• Resolve billing issues
• Update account status

• Greet bank customers and give advice regarding accounts and bank services.
• Answer customer questions about bank's financial services.
• Maintaining thorough knowledge of all services available at bank, including lending options.
• Inform customers about how they can apply for specific bank services.
• Analyze customer's needs and make recommendations to customers based on their financial situation.
• Prepare loan applications for customers.
• Increased sales by 10%

. Accept deposits, issue checks or savings withdrawal slips and process withdrawals etc.

. Assess customer needs and introduce new products and services.

. Make sales referrals, suggest alternative channels and cross-sell products and services.

. Go the 'extra mile' to build trust relationships, customer loyalty and satisfaction.

. Comply with regulatory requirements. manage risk in every transaction and detect fraudulent transactions to prevent losses.

. Resolve customer's issues and provide relevant information.

• Issuing Loans, Open Savings Accounts, Accept : Deposits (Teller) : Telemarketing, Filing and General Administration : Dealing with customer queries.
• Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
• Assisted in development of marketing materials targeting potential customers, increasing overall brand awareness.

• Handling outbound calls. assisting customers with payments arrangements, giving advice where necessary
• Contact clients and discuss their overdue payments.
• Take actions in order to encourage timely payments.
• Process payments and refunds.
• Resolve billing issues.
• Update account status.

. Compiling failed legalities report for managers.
. Filling
. Emailing wills to clients and consultants.
. Sending amendments to wills branch.
. Booking appointments for consultants.
. Phoning clients who still has not signed their Wills.