Florence Ncube

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled cash transactions and maintained sales and payments records accurately.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
• Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
• Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
• Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
• Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
• Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
• Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
• Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
• Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
• Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
• Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.

Maintained detailed record of cleaned maintenance issues, ensuring quick resolution and guest satisfaction.

• Washed and put away kitchen dishes, utensils and glassware.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

• Collaborated with team members to execute seamless catering events for clients.
• Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
• Provided friendly, courteous service to create memorable moments for guests.
• Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
• Oversaw catering orders to verify accuracy and completeness.
• Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
• Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
• Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
• Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
• Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
• Enhanced customer satisfaction by providing exceptional catering services at various events.
• Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
• Cleaned and organized kitchen stations to promote team efficiency.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.