FLORENCE MAVENGERE

• Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
• Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
• Preparing and sending invoices to customers, ensuring all details are accurate and comply with company policies.
• Payment Tracking and regularly monitoring and recording incoming payments, updating the accounting system accordingly.
• Contact customers with overdue accounts to request payment and negotiate payment terms when necessary.
• Regularly reconcile accounts receivable with the general ledger to ensure accuracy.
• Regular customer correspondence and addressing customer inquiries related to billing and payments, acting as a liaison between the company and its clients.
• Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
• Strengthened relationships with key clients, leading to increased repeat business.
• Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
• Collaborated with sales teams to identify new opportunities, driving revenue growth.
• Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
• Optimized internal communication between departments to address client inquiries efficiently and accurately.
• Maximized revenue through strategic upselling of products or services to existing clients.
• Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
• Software4U Accounting system.
• Entering all courier waybills on excel spreadsheet
• Sending of monthly & weekly customer statements
• Remittance reports and preparation of recons
• GRV all supplier invoices, passing credit accordingly,processing supplier & customer claims
  and ensuring goods are returned to suppliers
  Switch board duties
• Prepare documents for license renewals
• Prepare & submit Vat documents to auditors
• Receipt all payments from customers in the receipt book
• Prepare & complete month end procedure on S4U system
• Family trust fund returns
• Reading meter & sending reading information

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.

• Negotiated contracts with vendors for optimal pricing terms while maintaining high-quality training or services received in return.
• Drafted proposals for training programs.
• Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Organized and updated databases, records and other information resources.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Developed monthly reports.
• Developed strategic plans and initiatives.
• Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.

• Enhanced data quality by implementing rigorous monitoring and evaluation processes.
• Managed relationships with stakeholders to foster collaboration and information sharing.
• Streamlined reporting procedures for improved efficiency and information dissemination.
• Communicated key findings to decision-makers, influencing strategic direction based on evidence-based analysis.
• Ensured compliance with donor requirements through diligent documentation and reporting practices.
• Utilized various software platforms to analyze data trends, generating actionable recommendations for program improvements.
• Integrated lessons learned from previous projects into future planning efforts, fostering an environment of continual growth and adaptation.
• Conducted regular site visits, ensuring accurate data collection and timely reporting.

• Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
• Implementation and maintenance of administrative procedures.
• Support to effective and efficient functioning of the Office (office/operations/ administration).
• Support to administrative and logistical services.
• Support to office maintenance and assets management.
• Support to events and activities organized by the Office.

• Perform duties such as photocopying, collection and distribution of incoming mail, outgoing mail, locating files etc.

• Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

• Draft meeting agendas, supplied advance materials, and executed follow-up for meetings and team conferences.