Florence Katumba
Johannesburg,Gauteng
Summary
A dynamic and resilient hard worker who is self-motivated and result oriented. Backed with vast experience in my line of trade and gifted with sharp problem-solving skills and rare ability to work under immense pressure to meet the expected time frames.
Motivated individual skilled in maintaining office administration and enhancing customer experiences. Cultivated trust through confidentiality and clear communication. Drove operational excellence by implementing effective organisational systems.
Energetic Sales Assistant with strong customer service skills and knack for building lasting relationships. Demonstrates initiative by understanding customer needs and offering tailored solutions. Proficient in point-of-sale systems, stock management, and visual merchandising. Brings positive attitude and commitment to enhancing shopping experience, contributing to increased sales and customer loyalty.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Sales Assistant
Nicolas
Johannesburg
09.2021 - I currently work here
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer returns, refunds and exchanges at customer service desk.
- Operated register to process payments via cheque, cash and cards.
Office Assistant
Nicolas Brentot
Johannesburg
09.2021 - Current
- Supported staff with clerical tasks for well-maintained office administration.
- Handled photocopying documents, updating files and faxing communications for staff.
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Handled confidential information with discretion, maintaining trust and integrity within the office.
- Created filing system for contracts, records and reports.
- Communicated ideas clearly across multiple channels to assist staff.
Education
Ofiice Administration - Customer service
Skills and development centre
Newlands 12.2019 - 12.2020
High School - English, commerce, geography and science
Herentals college
HarareSkills
- Analytical problem solving
- Decision-making
- Ability to work independently
- Ability to work under pressure
- Accuracy
- Time management
- Proactive
- Assertive
- Flexible
- Approachable
- Confidentiality
- Problem solving
- Client relationship management
- Multitasking efficiency
Personal Information
- Citizenship: Zimbabwean
- Dependents: none
Custom Section
African
References
Nicolas Brentot, 0832292697
Languages
English
Beginner
A1
Timeline
Sales Assistant
Nicolas
09.2021 - I currently work here
Office Assistant
Nicolas Brentot
09.2021 - Current
Ofiice Administration - Customer service
Skills and development centre
12.2019 - 12.2020
High School - English, commerce, geography and science
Herentals college